[ARCHIVED] Grade totals has been disabled?

[Heidi_Ross]

So I suddenly have teachers who can't see grade totals when they pull individual student's grades. I know this has to be part of the recent release but I cannot find it except 1 area that says in the grade book totals can be changed to points/ percentages if nothing is weighted.

If there is a fix to this, it would be greatly appreciated.

HJ Ross

TCSD Admin

[kona]

Heidi.Ross​, I tried to replicate to see if it was happening to me as well, but I'm not exactly sure what you're talking about in terms of "individual student's grades." I can think of a couple ways people might consider doing this. Could you provide information on what steps you're using so I can try this myself?

[Heidi_Ross]

I admin 2 instances

Tooele and Utah Students Connect and Permissions, Feature Options are identical.

In Utah Students Connect, LA9-SY15-16 when I select a student and then Grades His still shows a Total.

In Tooele, Intro To Graphic Art, and select student grades the “Calculation of totals has been disabled” notice shows up.

And student grade totals do not appear. I need to turn this off so the grade totals show. It is not part of Features.

Heidi Ross

Updated: The fix is in Course settings!

[kona · Accepted solution]

Heidi.Ross​, initially I couldn't replicate this (total grades were showing for me), but then I went to my course settings and checked the box to "Hide totals in student grades summary." Once I did that when I went back to a student's grades I was unable to see the total grades. Could you check to see if you've got this box checked in your course (it's under more options under Course Settings --> Course Details)? If so, then that's the problem.

[Heidi_Ross]

Hide totals was checked in both instances, but Utah Students Connect still showed a total.

I unchecked both classes and in Utah students Connect, the grade total disappeared, in Tooele the grade total appeared.

I went back and refreshed both pages and now both show the totals. I will pass the fix on to teachers so the panic can end.

Thank you because I just found it weird that when settings are mirrored in 2 instances I wasn’t getting the same results. Who knows maybe its all the cyber shopping going on that’s bogging down things.

Mrs. Heidi Ross, M. Ed.

Tooele County School District

TCSD Online Learning Administrator

Tooele & USC Canvas Administrator (Utah Students Connect)

Office: 435-833-1900 ext 1139 | Fax: 435-833-8785

Email: hross@tooeleschools.org

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[kona]

Very strange, but glad you got it to work out!

[Heidi_Ross]

Strange seems to be what I do. N

[Stef_retired]

Heidi.Ross​, I'm glad that  @kona ​'s recommendations--along with your additional guidance to make sure to refresh the page--did the trick, and I've marked her response with the "Correct Answer" designation.

[Heidi_Ross]

This is kind of strange that it would affect only some classes so I've been trying to find a pattern.

So far if a class has 2 weighted assignment groups it isn't affecting them.

Classes with 4 or more weighted assignments groups the Hide box is automatically checked.

I can guarantee my teachers didn't select those options because they don't know they exist. So it must have been something with the Production Release, but why I can't pinpoint.

Heidi

[Stef_retired]

Whoa, Heidi.Ross, that's both a valuable and exceedingly strange discovery. I hope you will submit a Help ticket on this (and to save yourself some typing, you could include the URL to this discussion in your description). Especially if it's something that arose as a result of the most recent Production Release, Canvas Support needs to be able to have a look at it.

[Heidi_Ross]

Help tickets are already in play. Ironically I am the Help Desk for all tickets submitted so yes I escalated them and gave the reference to this thread.

My CSM is also aware of this. I don't submit many tickets, so when I do it's always something weird.

[applem]

Did the teachers check the multiple grading periods option? As admin you have to enable the Display all grading periods and then the teachers have to enable it in their courses.

How do I use multiple grading periods in my course?

https://community.canvaslms.com/docs/DOC-5379#jive_content_id_Gradebook

[Heidi_Ross]

Multiple Grading periods was not enabled at the account level when this occurred. The viewing grade totals actually sits in the course settings. Yet if you type in Grade totals in the Canvas Guides it takes you to the Multiple Grading periods. That is why my teachers alerted me as they are very tech & canvas guide savvy and it stumped them completely. The weighted assignment issue was just a weird piece there is still no answer to.

[mbelskis]

Since a quiz with total points does not show the average out of 100, I make a category to show it for the students. For some reason it was not working on my 8th grade classes and this must've been selected somehow and fixed the problem (even though I never checked it and it wasn't an issue for my 7th or 6th grade classes ever). Not sure how or why it happened but now I know where to fix it.

Thanks!

[mfeske]

Why is this set up this way? I have disabled grade totals for students always and never had this problem before. Why would preventing students from seeing inaccurate grade totals (because I hide assignment grades until I post them manually) make my instructor totals uncalculated? This makes no sense.