Hi!
The student e-mailed me at 5:05 yesterday (5 minutes after Module 6 opened) saying that she could not access. Module 6 opened at 5 PM yesterday and will remain open until 12:00 PM on June 30. I e-mailed our It department, but they had already closed for the day. I e-mailed student and told her that I had forwarded to our IT department and was awaiting a response. When she responded, I just happened to notice at the bottom of her e-mail that it read “Get Outlook for Android”. I later asked her what platform she was using, and she responded Chrome. I researched online about browsers and Canvas. Then I checked ECU to see if there were any issues with systems, no, there was not. I then researched more online, and went to the CommunityCanvas website and asked my question. Later, I e-mailed the instructor. I heard back from instructor about 9 pm. She told me to e-mail CPE at ECU to let them know a student couldn’t access, explaining I was successful in accessing the course via Chrome and Firefox (in student view). About 10 PM, instructor told me to put in a ticket to our IT team and call it a night. There was nothing else I could do. I submitted the ticket, then e-mailed the student informing her that I had not heard back from anyone, that more than likely nobody was on call at the late hour.
I was unavailable until 1 pm today, and everyone else can access the course as I did and they see nothing wrong on the canvas side. Still haven’t heard from the student. I did send an e-mail to another student (previous graduate from ECU) to see if she could access the course, and when I closed down at 10:15 pm last night, she had not answered…and she hasn’t answered me today. So, until I got your e-mail, I didn’t know if the students could access or not. I am a newbie to Canvas, and I do not know how to check to see if students are currently accessing or not. So thank you for letting me know that yes, there are students accessing.
I am at a loss as to what to do at this point, until we hear from the student.
Thank you!
T
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