[ARCHIVED] How can I not have the blue question mark show and load images?

[west_rosemary_s]

I was scheduled to complete an exam today.  The test was timed.  The instructor, Dr. Baghdasarian, warned in an email before the test to make sure that we had a strong internet connection and that no programs were running.  I waited until later in the evening as I have a stronger internet connection later at night.   Unfortunately, this was a test that had an image with almost every question.  All I saw were the multiple choice options and that horrible little blue box with the tiny white question mark inside of it.  On a fluke, I guessed on the first answer and somehow it was correct but I submitted the test because the next question came up the same way, without any image and only the question mark.  I did a speed check on my internet connection and it says I have a fast connection.  I had no programs running at the time.  I need to fix this.  I am hoping that my instructor will understand that this is a technical issue and allow me to take the test again but what about tests coming up?  I can't have this same issue.  My computer is only a year old.  Any suggestions would be greatly appreciated.

[rpsimon · Accepted solution]

Please switch to Google Chrome when using Canvas.  That's what I always tell my students because they are constantly having issues with Canvas when using Safari.

[rpsimon]

I definitely understand and know this is frustrating.  First, what kind of computer were you using?  Second, what browser were you using?  Also, your instructor will be able to go into the course and see that you did try to access the quiz and complete it.

[west_rosemary_s]

I purchased my computer a year and a half ago.   I am using a MacBook Air 2018.  I use Safari and it is a supported browser.  My instructor was very understanding about it.  But, I have more tests coming up in this course and therefore need to fix the issue.

[rpsimon · Accepted solution]

Please switch to Google Chrome when using Canvas.  That's what I always tell my students because they are constantly having issues with Canvas when using Safari.

[west_rosemary_s · Accepted solution]

That is what I am going to do.  I just got off the phone with Canvas support and we tried to disable a feature in my settings but that did not work either.  Thank you for your help!

[rpsimon]

You are very welcome.   

[YEA]

I have the same issue when using Safari on my MacBook Pro. When I'm using Chrome there is no issue. 

I did find a way to make the pictures show on Safari but it's not an optimal solution because you have to keep doing it every time you go to another page, and for some reason it doesn't always work.

I use these 2 steps to make the intended picture appear:

1. I clear the browser cache data by pressing ⌥ + ⌘ + E (= option + command + E ).
2. I refresh the page by pressing ⌘ + R (= command + R).  

[k_ruggiero]

I know this is a bit late but I have encountered the same problem and found a solution which will hopefully help anyone else who has this issue. Google Chrome doesn't fix it but clicking on the Regrade button does. Once you do this and click on Regrade again, the students' answers magically reappear.