[ARCHIVED] I AM UNABLE TO

[erdmannk]

I am unable to open course files on Canvas.  When I click on dashboard, the courses are in constant movement and will respond to command.  Therefore, I cannot get into my account to post assignments. # Bringing up courses -Canvas

[bneporadny · Accepted solution]

Hi Kristin,

The first thing I would recommend is for you to ensure you're using a browser version that is supported by Canvas (Supported Web Browsers )

If you're using a supported browser I would then recommend clearing your browsers cache. 

Mac: How do I clear my browser cache on a Mac? 

PC: https://community.canvaslms.com/docs/DOC-10707-67952720331 

If that doesn't work I would recommend trying to open Canvas using the browsers #incognito‌ mode to see if that stops your dashboard from being in constant movement. 

Hopefully one of these suggestions will correct the issue you're having.