[ARCHIVED] Icon will not go away

[cunhan]

No matter what I do, the document icon will not go away for several late grades.  I have put in a 0 WITH it marked late, put a 0 with it marked none, the icon will not go away.

[Shar · Accepted solution]

Hello Naveen Cunha,

Sorry for the delay in responding to your query, your question was marked answered.

From your screenshot, it looks like you're using the New Gradebook. While I don't know what's going on with your course, the green icon means that Turnitin returned an originality score. Maybe that has something to do with why you cannot override/input a new grade.

How do I use the icons and colors in the New Gradebook? 

I do not use Turnitin at my institution, but I found this extremely thorough blog/guide: Canvas and Turnitin: How does the grading work .

Hope the blog can offer some help,
Cheers - Shar

[RuthLeslie]

The solution you posted only gives a description of what the icon means. It does not discuss how to make it go away. 
No matter what I try, I cannot replace this icon with the zero the student actually received for the assignment.

[nwilson7]

@RuthLeslie That icon should mean that there is a new submission that has not been graded in SpeedGrader.  You can't just put in a "0", you need to open that assignment in SpeedGrader and acknowledge the new submission.  I think this is by design to ensure instructors are seeing the new submissions and not just thinking something did not stick.

Hope this helps!

-Nick