[ARCHIVED] Images blocked on quizzes in the Student App

[angela_vanbrugg]

I have been putting images into my quizzes (i.e. maps or images of graphs for math, etc) and when my students log into the Student App on their school-issued iPads, about 2/3 of them cannot see the images. They always work for me whether I am in my own teacher app or logged in through the web site. I didn't see this issue at all last year until we went to Distance learning and a few kids weren't seeing the images. We worked around it by having them log in through the web site instead of the app, but in the face-to-face classroom, we want to use the app so that we can lock them into the app during tests.

Any idea what is going on to cause the app to block some students' images?

[Naomi]

Hi @angela_vanbrugg,

That's strange that it's only happening for a few of the students if they're using the same kind of device. Have you verified that each students' iOS is up to date as well as their installed Canvas Student apps? 

Naomi

[angela_vanbrugg]

We ran a big update yesterday on all of the iPads and this morning, images still didn't show up for the 2 kids that came in to make up quizzes. Darn it!!