[ARCHIVED] Images not showing up in Canvas on Safari?

[imank]

Are any of you experiencing issues with images not showing up in Safari (13.1) images not showing up in Canvas or are broken? I've looked at may announcements on Safari in both Teacher mode and Student mode and my images are not showing up. When I log into Chrome or Firefox my images show up just fine? Has anyone experienced this on their end?

I've included screen shots below.

Any help would be appreciated.

[Stef_retired · Accepted solution]

Hi,  @imank  Welcome to the Canvas Community! According to several members here, a recent update to the Safari browser has changed the default setting for cross-site tracking. Please follow the instructions here to remedy that.

Hope this helps, Kyle. Stay safe, and be well.

[druch123 · Accepted solution]

I am having the issue with images not showing up in Canvas on Safari . . . when I try to access the solution it says link not valid . . 

[Stef_retired · Accepted solution]

Hi,  @imank  Welcome to the Canvas Community! According to several members here, a recent update to the Safari browser has changed the default setting for cross-site tracking. Please follow the instructions here to remedy that.

Hope this helps, Kyle. Stay safe, and be well.

[imank]

Stefanie,

Thank you for your help on this. That worked great!

Kyle

[Stef_retired]

Awesome, Kyle, glad to hear it!  

[druch123 · Accepted solution]

I am having the issue with images not showing up in Canvas on Safari . . . when I try to access the solution it says link not valid . . 

[gulick_24]

Hi @Stef_retired , I'm getting a 404 Page Not Found error when I try to open that solution link you listed. Could you let us know what the updated URL is please?

[Stef_retired · Accepted solution]

@gulick_24 

Here's the direct link: Quiz images appear as big locks even though the permissions are unlocked.  Also, check out the solution posted to Uploaded images no longer function in Safari.

[gulick_24]

@Stef_retired  Thanks, but the solution for the photos not showing up on Safari said that it has to do with what version of Safari we're using. I checked, and all instructors on my team have the latest Safari iOS update (13.6.1), and the photos still aren't showing up. By the looks of the comments on that "solution", it's not actually fixed. What should we do?

[gulick_24]

@Stef_retiredI found the solution from another person at my institution:

Apple has recently updated one of the privacy controls in Safari, which is causing problems with image display in Canvas. If you are using the Safari browser to access Carmen, whether on a Mac or on an iPad/iPhone, you need to check your preferences to ensure that the images will be properly displayed.

On Mac

1. Open Safari
2. Go to the Safari menu and select "Preferences…"
3. Click into the Privacy tab
4. Uncheck "Prevent cross-site tracking"
5. Close the Preferences window and continue normally

On iOS:

1. Open the Settings app
2. Scroll down the list of headings on the left and choose Safari
3. Uncheck "Prevent Cross-Site Tracking" (under Privacy & Security)
4. You can now use Safari normally

[Stef_retired]

@gulick_24 

Yes, from time to time multiple different issues with different causes are posted to a single thread—and for that reason, we've asked people to contact Canvas Support because the cases often seem related but are stemming from different causes.

[jen_wong]

The link to the solution page does not work. Can you please fix this? Thanks!

[fred_bonatto]

Hi Stefanie,

The link you've provided seems to be broken. Will these kinds of links be updated (have hit quite a few 404s navigating through the guides).

Thanks

Fred

[BRITTANYBOONE]

Hello 

The link is not working. Can you help me solve this issue? 

[arthur_maturo_2]

Still not fixed. I've tried the "solutions" above. It still does not load out images. 

[Stef_retired]

@arthur_maturo_2 

Your best course of action at this point will be to follow up with a ticket to Canvas Support ( How do I get help with Canvas as an instructor?

[stephen_sc]

Hi, 

We have the same problem, in safari, the images do not load.

I applied the recommendation to uncheck the option: Prevent cross-site tracking, however, some images don't load. 

[DThomasMSDE]

I am afraid that it is impossible to advise all the users of the website to change their settings!

I am having the same issues with our website, any help will be greatly appreciated.

Thanks

[Tobi319]

It seems as if this is not solved at all. I did the required steps I even updated to the current version of macos and the issue is still persistant. It works correctly within FireFox so there has to be an issue with the coding of Canvas and Safari. 

[kdolan1]

Hi @Tobi319, have you updated to the latest Instructure Canvas release? The issue has resolved within our instance. Possibly related to this patch from May 2022 https://github.com/instructure/canvas-lms/commit/9977aa411a47e87bac510a0590c8dc5c790868cc