[ARCHIVED] Inbox messages not going through

[lwoott]

I'm just getting started on Canvas, and I sent a message through the Canvas Inbox to the full class, myself included.  The Canvas course is linked to our institution emails, but I didn't receive the email. I then sent a few test messages directly to myself and didn't receive those at my institution email, either. The messages show up as "sent" in the Inbox function, but they don't appear in the Canvas inbox itself as new messages; the inbox is empty even though there are "sent" messages to it. The course is published.  Thanks!

[Chris_Hofer · Accepted solution]

Good evening, @lwoott ...

There are a couple things I can help to clarify...

• If you send a message via the Canvas Inbox to your students and also include yourself in the list of people you're sending the message to, it will not send you a copy of that message.  Although, it will keep a copy of the message you sent in your "Sent" folder.  This is covered in the blue box at the top of this Guide: How do I send a message to a user in a course in the Inbox as an instructor?.
• Do you have your notifications set up correctly to receive a copy of your message to your e-mail address?  How do I set my Canvas notification preferences as an instructor?  Look at the three rows under the "Conversations" category.  Specifically, look at the row called "Conversations Created By Me".  Do you have that configured to receive copies of messages you send via the Canvas Inbox to your e-mail address?

Please check out these links and your configuration.  Let Community members know if you have any other questions about this...thanks!  Take care, stay safe, and be well.

[AyanaAirakan]

11/29/2023

Hello.

I have my 'Conversations' and 'Conversations by me' set for 'Notify Immediately' via my school email address, but still am not receiving copies of my sent emails.

Is there another step I must do?

Thanks for your help.
Ayana Airakan-Mance

[Chris_Hofer]

@AyanaAirakan ...

Are you setting those notifications at the course level or at your account level?  When you go to your "Account" >> "Notifications" page, you should see a drop-down on the top left part of the screen that says, "Settings for".  You can select from "Account" (for your entire Canvas account) or for a specific course.   But, be aware of the message at the top of the screen in the blue outlined box:

Account-level notifications apply to all courses. Notifications for individual courses can be changed within each course and will override these notifications.

So, you might want to re-check your notifications to see if you have things configured correctly.  Good luck!

[AyanaAirakan]

A very belated thank you, Chris Hofer!

Ayana Airakan-Mance.