[ARCHIVED] Issues with Certificates

[jsowalsk]

Hi everyone,

We have a couple of students stating that when they view the certificate they receive from Catalog they are not able to view their certificate. They said: The certificate link does not work in the email, it just sends me to a google page.

Or They do not receive a certificate at all by email after complete the modules in the course:

All of the students completed all of the modules between 2/11/18 and 2/15/18. 

Has anyone else had this issue?

Jessica

[kathy_harris]

 @jsowalsk ‌,

Yes, we have had a lot of problems with students not receiving the email notification about the certificate.

After quite a few reports of not recieving the email, we decided to add instructions on how to get the certificate through the Catalog Dashboard to all the courses that have a certificate generated at the end. Adding the instructions to each course has cut down on the reports to us, so I hope that has helped. Some of the instructors that have courses set up on our Catalog account don't report everything to me, so I am not sure how big of a problem this still is for our users.

I have had this problem since we launched our first course about a year ago. I only mention this because it is not isolated to the dates that you listed in your post.

[jsowalsk]

Thank you for the feedback. We tested this out and were able to receive the certificate so it might be something on the student's end.

Jessica