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Same problem here. We need people to re-enroll every 3 years. The only solution we have found is to create new courses and course offering each year, also. ... View more

 @jsowalsk ‌, who would you like to market Catalog to? Do you want to market it to instructors as a way to offer courses to others in your institution? Do you want to market the courses themselves, for employees or the public to take? We use Catalog to sell online courses to the public. So, I have both roles here at USU Extension. I am trying to invite faculty to offer courses to the public through Catalog. So, I'm trying to convince them to take their face-to-face courses online so that their courses can reach more people. I work with the instructors to use Catalog as the portal to offer their courses. To market to them, I show them courses that are already developed in Canvas and how Catalog works for the "students". I also offer them my services as an Instructional Designer to help them design the online course. Some don't know how to present a course online, but I help them with that process. A lot of this type of marketing comes from meeting with instructors. Our Administration has really been emphasizing eLearning so that has been our biggest marketing route. (LOL!) I also help with the marketing of the courses to the public. Things that we have tried are FaceBook Posts, adding course offerings to our monthly newsletter. We have websites that we add advertisements on (Example: Yard & Garden  ) , We hand out flyers at different conferences that we attend. A lot of those flyers have a Promo Code to get people interested. One of the biggest successes that we have had is a Flash Sale that we offered our courses half off with a Promo code for only 2 days. I believe this was advertised through FaceBook and in an email blast to our newsletter list. Most of the marketing to the public is handled by our marketing department, though, and I only help them with understanding the courses so that they know how to market it. They come up with most of the ideas on how to market it to the public. I hope this helps. Let me know if I didn't explain this correctly. ... View more

 @jsowalsk ‌, thank you for keeping us updated!!! ... View more

Yes, I have this problem. My work around is not a pleasant one. I have to create a new course and a new course listing the same person needs to enroll into the same course. Each course & course listing needs a different name. So, we have created a naming convention that may be causing some confusion for our users, but we need to keep it in place so that we (admins) can keep track of which course is live and keep track of past enrollments. For example: Food Safety Managers Certificate, 2017-2018, then Food Safety Managers Certificate 2018-2019, etc. (In fact, this particular course, the instructors want about every 4 months, so I have had to put months with the years, too.) I'm not able to create sections of a course because the way that Catalog works for us is that each time someone enrolls in a course, they are put into their own section. So, I have 1 course with 20 sections if I have 20 people enroll in the course. One of the features that I would love to see developed in Catalog is the option for a user to re-enroll in a course after 1 year. All the module requirements & prereqs would reset (including the exam attempts and scores) for the user if they have not accessed the course for more than 12 months. ... View more

Hi Jessica, We do not have the same Catalog instance. Two different institutions. ... View more

Update, too: I checked my email, and it looks like I did get a response yesterday. It was after I had left for the day. ... View more

I did submit a ticket. I'm still waiting to hear back from Instructure. So, I thought I would spread the word through the community that they may see issues. ... View more

Has anyone had problems with Catalog this week? Is the maintenance update messing with things for anyone else? My main issue has been the reports and analytics. I've also had a user not be able to pay & enroll in a course. ... View more

We have added some Google Analytics to our site.  @tyler_clair ‌ helped me set it up. Hopefully he can give you some insights on how he did it. ... View more

Thank you very much!! This is very helpful. We have been working with Instructure on custom script so that we can use PayPal, but the users do not need to create a PayPal account in order to pay. The users will be able to pay with a Credit Card. Is yours working that way? Do the companies that block PayPal still block the payment if the user doesn't set up a PayPal account and just pay with a credit card?  @tyler_clair ‌ Did you see this post from Darcy? ... View more

I just tried it. No, I no longer have this ability. It is now broken for me, too. Funny thing, though, when I go back to Canvas, I am still acting as the user in Canvas. I have to click “Stop Acting as User” in order to get my Admin rights back in Canvas. ... View more

We use Touchnet as our payment gateway, and we are experiencing some problems. I don't know the full extent of the probelms, but some of our staff does.  @tyler_clair  and  @terry_boharsik  can fill you in more on the issues that we have had. You can reach out to me at kathy.harris@usu.edu, too, if you would like. We are in the process of switching to PayPal. We have been working with our CSM to work out a solution with PayPal. ... View more

That may be the difference. I don't think I am a super admin.  @tyler_clair ‌ may know if that is what is making the difference. He would also be able to answer your question about if Catalog is sitting on top of Canvas. I'm not sure how it was all set up. ... View more

I'm sorry! I thought I had a solution for you. I wonder why it won't let you do it like that?  ... View more

Were you able to masquerade as the student in Catalog? Thanks for the tip on how to Customize the Transcript. I wouldn't have thought of that as a solution. Thank you! ... View more

Catalog has a report for courses completed. You can also find a user's transcript in the same place. To see this information, once you are in your admin view in Catalog, you will want to click on Analytics. You can sort this report by course, enrollment date, or by name. Click the Enrollments Tab (Default View) to see completion date. Click the User Registrations Tab to see the student's Transcript. But, I have noticed the same error with the transcripts. Even if users have not completed all of the course completion requirements, if the time limit is passed, the course usually shows up in the "completed" portion of the Transcript, even though in the Analytics the course still shows as "Not Completed". (Not always, but sometimes). ... View more

Hi  @jsowalsk ‌. I've been able to masquerade as a student in Catalog. First, I go to Canvas and "Act As" the student. Once I'm masquerading in their account, I click the Dashboard Icon. I am taken into that user's Catalog account. I haven't been able to stop masquerading as the student in Catalog, though. I have to go back to Canvas to stop masquerading as the student in order to get my admin access back in Catalog. I looked at your link. Hopefully this will help with most of the reasons that you listed. However, I don't know if we can customize the transcript. If you know how to do that, I would love some tips.  As for the student's not able to access their courses, have the courses moved to "Completed"? The courses move to completed once the time limit has passed. That is one thought I've had. ... View more

Yes, thank you! I appreciate the insights!! ... View more