[ARCHIVED] Outcomes are not being removed from Learning Mastery Gradebook when box on rubric is checked.

[KJBPATTON]

I love using the Learning Mastery Gradebook to calculate trend grades. However, the checkbox for "don't post Outcomes to Learning Mastery Gradebook" on the rubrics is not working. I am trying to drop certain scores from the gradebook using this feature, but those I dropped are still calculating into the LMG. At first, I thought it might just be slow to update, but I did this a day ago and am still experiencing the same issue.

Is anyone else experiencing this? Is there a solution other than deleting the assignment or rubric? I really want students to still see these grades. I just don't want them to calculate into the LMG for the final trend grade.

[greydon · Accepted solution]

Hello @KJBPATTON 

Thank you for contacting Canvas Support. We're sorry to hear you've been experiencing issues with your Mastery Gradebook. From the sounds of it, it may be acting abnormal or there may be other settings that we need to look into. As long as you have followed the normal protocol here, and there aren't conflicting rules with dropping scores, it should be working as intended:

https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-use-the-Learning-Mastery-Gradebook-to-v... 

In a situation like this, it would be best to look at this specifically so we can see the course, students, and assignment directly. Please feel free to contact Canvas Support directly so we can pinpoint the source of the issue and provide a solution. Thank you! 

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767