[ARCHIVED] Push Notifications Not Working

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ckurtz3
Community Novice
‎10-08-2019 09:41 PM

Hi there,

My Samsung Galaxy S10+ has suddenly stopped receiving any push notifications. I've check all settings to ensure that Background Data is not restricted, Power Mode is off, I've cleared Cache and Data and uninstalled the app, but nothing seems to be working. I've noticed that Pixel users have been having issues too since upgrading to Android 10, so I'm unsure if Samsung had a firmware update that is also causing issues. Is there anything else I can do to get the notifications back?

Thanks in advance!

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KristinL
Community Team
Community Team
‎10-10-2019 09:27 AM

Hi!

You're not alone -- see Google pixel upgrade. No more notifications‌ for a very similar conversation. 

As I shared there, good news is on its way.

Chad for L1 support shared:

Thank you for contacting Canvas support. I apologise that you are not getting Notifications on your mobile device. We are currently working on an update for the mobile app that will repair the Push Notifications. We apologize for any inconvenience this might cause during this time. If you have any questions about this please feel free to reach out or reply to this email. 

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