[ARCHIVED] Student did not receive email to join course

[KarlaAbsher]

One of my students was un-enrolled from school for a month and then returned. I deleted her from the course when she moved. Upon her return, I added her back to the course. She has not received the invitation, despite my resending it multiple times. (yes, we checked her email and the junk folder).

[cassidy_reed · Accepted solution]

Hello Karla,

Thank you for posting this question, I'm sorry for the delay in our response and if this is still an ongoing issue we would be more than happy to assist. Unfortunately due to the complexities of this issue we would request that you reach out to us via phone/chat/email with the class and the student's name so that we can investigate this further. 

Thank you!