[ARCHIVED] Student submissions not loading

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MichelleBryson
Community Member

When I go into speed grader my student's submissions, it shows {"error":"document_not_found"}. It has done this multiple times to multiple students.  Not sure what to do.

Any suggestions?

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Chris_Hofer
Community Coach
Community Coach

Hello @MichelleBryson@JoanneDragich, and @agargan ...

I follow a Facebook group related to Canvas, and there have been a few questions about this exact error that you describe.  From what I've been able to gather from the responses, Instructure (the folks that make Canvas) are aware of the issue.  It sounds like it is an issue related to Google cloud assignments (???).  Some people are saying that you should be able to click on the downward pointing arrow to the right of the document preview in SpeedGrader, and you should be able to still download the document?  Some are also suggesting to have students re-submit the assignment to you, and that seems to resolve the issue.  Those are just a summary of the maybe 100 or so responses I had seen with other Canvas users who were having similar issues...so I hope this will be of some help to all of you, too.

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