[ARCHIVED] Submission failure in Student App

[Jen_Charles]

One of our instructors is having various students have an issue with submitting through the Student App. When they submit, they get the message that it was submitted successfully, but the rest of the info on the screen does not indicate that. At first, we assumed the kid had doctored the screenshot, to be honest. You can see that screenshot here. But, now there are various kids having the same issue. They get the successful submission message while the screen shows no submission date/time, and no attempts used. Both of those show in a normal submission screen, an example of that is here.

Is anyone else having this problem? Does anyone have any troubleshooting tips? 

[rseilham · Accepted solution]

@Jen_Charles,

The was an update to the Canvas Student app for iOS recently (v6.9.8) which mentioned solving submissions issues. Can you see if this solves the app issue? Thanks! 

[Jen_Charles]

Thank you, @rseilham ! I will reach out to my teachers that have seen the issue and see what they experience in the next couple of weeks. I appreciate the info. Happy new year!

[rseilham]

@Jen_Charles,

Sounds good. Feel free to post back if the issue continues. 

[gladysie]

@Jen_Charles ,

Was your issue resolved?  I had an instructor report what appears to be the same issue this morning.

[Jen_Charles]

@gladysie I haven't had any reports of this lately, so it seems like the update helped. But, you just never know for sure!!