[ARCHIVED] Unable to Save changes to edits made in the RCE for Quizzes

[kevinhertwig]

This is an error that must be either part of my account or else the Canvas framework, and a strange one at that.

I am very well versed in Canvas, I know the steps to share, change, move, and nearly everything that you can think of.  With that said, I am encountering an extremely frustrating error that I am unable to solve and one that is not being experienced by anyone else.

Whenever I import "Shared Content" into my courses, I am unable to SAVE any editing I do in the "Rich Content Editor" (RCE) or the "HTML Editor". Specifically this occurs with quizzes.

I have access to all of the editing functions.  I am able to change (and save) modifications to questions.  I just will NOT SAVE any changes that I make to the instructions section that has the RCE.

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[Bobby2 · Accepted solution]

HI  @kevinhertwig  Thank You for your question.

This does sound most unusual. I think in this case I would get some official Canvas Support. 

https://community.canvaslms.com/docs/DOC-17624-how-to-contact-canvas-support 

Sorry I couldn't be more helpful. But this sounds like a 'back end' challenge. 

[kevinhertwig]

 @Bobby2 ‌

Okay, I went here as this is the location the help menu brought me.  I will try again as I was attempting to reach an official support channel and it brought me here instead.

EDIT: I have since been able to contact support.  Never right click the help button it seems.

[Bobby2]

Best of luck.

I can understand how frustrating these things can be. 

Wish I could have been more helpful. 

[Stef_retired]

 @kevinhertwig ‌, TIL that right-clicking the Help button directs to the Canvas Community. Thanks for pointing that out!