How to contact Canvas Support

Document created by communityteam Administrator on Aug 22, 2019Last modified by communityteam Administrator on Aug 22, 2019
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Depending on the institution, Canvas users can contact Canvas Support through the Help menu in Canvas Global Navigation on the web or the Help option in the User Menu from one of the Canvas mobile apps. Canvas support agents are trained to assist all Canvas user roles, including students, instructors, and observers/parents/caregivers. 

 

Institutions can customize their Help Menu with the help resources they want their users to use, as well as by role. Canvas documentation displays the default menu options, but what options display in Canvas for you may be different from the screenshots shown in the reference lessons below.

Canvas Web:

Instructors/Teachers/Course Facilitators: How do I get help with Canvas as an instructor?

Students: How do I get help with Canvas as a student?

Parents/Observers: Lesson coming soon. Please follow steps in student lesson above.

Admins: Contact your Customer Success Manager (CSM).

Canvas Mobile Apps:

Canvas Student for Android: How do I get help with the Student app on my Android device?

Canvas Student for iOS: How do I get help with the Student app on my iOS device?

Canvas Teacher for Android: How do I get help with the Teacher app on my Android device?

Canvas Teacher for iOS: How do I get help with the Teacher app on my iOS device?

Canvas Parent for Android: How do I get help with the Canvas Parent app on my Android device?

Canvas Parent for iOS: How do I get help with the Canvas Parent app on my iOS device?

 

What if there is no Help button in my Global Navigation?

In some cases, the Help Menu may be disabled altogether. If you do not see a Help menu in Canvas, use the support resources provided by your institution or contact your institution’s IT department. If your question is able to be shared publicly, you may consider asking the Canvas Community.

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