[ARCHIVED] Uploaded images no longer function in Safari

[cwoodruf]

Uploading and embedding images in Canvas during last academic term worked fine...

[Addendum: Following suggestion from browser guide, I tried using in a Safari "private window." That workaround revealed the images. I've cleared cache and history, and the problem in a normal window remains.]

Now, the images I had uploaded into the course images folder no longer appear--in the desktop Safari environment (ver. 13.1). They are working on the Canvas iPhone app and in desktop Firefox (ver. 74) browser. This is true for courses successfully run last term AND courses I'm creating for the term that starts next week.

I have cleared desktop Safari's history and cache. Here's what I'm seeing"

• Course home page banner:

• Embed images window showing the icon. Note the images that came in with the template import are fine. They also embed just fine if I choose to use those instead. It's just the images I uploaded into the Canvas course that are unavailable--though they USED to be.

• And here's what it looks like when I go to the Files course images folder. The two images with blank thumbnails are images I uploaded. Again, this is true for course I created last quarter AND for this coming quarter.

Any guidance on this will be helpful as I create content and assessment for music that are image intensive!

[Stef_retired · Accepted solution]

Thanks to everyone who has commented here thus far. If you haven't already, would each of you please submit tickets to Canvas Support? How do I get help with Canvas as an instructor?‌ provides general instructions, but if your school has provided its own pathway to support, please used that to initiate the case. Having as many cases as possible to inspect will make it easier for our support team to investigate and address this.

[seddonc · Accepted solution]

Hello All,

I have the same issue. I have figured out a workaround:

Disable "Prevent cross-site tracking" in Safari preferences.

I believe the issues is that uploaded images in Canvas are technically posted on a different site (and have very long complex urls). I think this is being interpreted by Safari as "cross-site" tracking. I will submit a ticket with this information.

[watsonnk]

Sorry, this _still_ seems to be broken, just came across the very old problem in a course that I don't own, cannot upload images again even though this seems to be the actual workaround.  Disabling cross-site tracking is not a solution that works in any case I have tested in the last couple of years.

Just wondering whether this problem is going to remain unfixed? 

 best regards,

           Nigel W.

[ReynaldoTeves]

It seems as though they don't know or just ignoring us? I actually just saw their article here.

It seems that Canvas engineers are aware of this. However, the article refers to Safari 13.1.  There has been 2 years worth of updates to Safari since then, but no resolution has been made as disabling cross-site tracking is no longer effective.