[ARCHIVED] "insert math equation does not work properly

[vrotar]

When creating a quiz, I click the icon "insert math equation". the icon appears where it should be but below the whole quiz text and corrupted: with a large width and not workable. It is interesting  it happens only with this quiz; with others it works properly. Please advise.

[lph]

Hi

Have you tried a different browser? If that works then maybe clear the cache in the browser that fails.  

[vrotar]

Thank you for the prompt response. Yes, I tried another browser – the same. The point is that in the same browser but for other quizzes it works. Only for one quiz: I click the “math-equation” button, it doesn’t react, but if I scroll down, I see a corrupted open math window after the whole quiz.

Vladimir Rotar,

UCSD, National University, SDSU

tel.: (858) 610 7205

URL: math.ucsd.edu/~vrotar

[Renee_Carney]

That is very strange.  Please open that quiz up so you see the error again and use the 'help' menu on the left hand side of Canvas to "report a problem" and submit a support case. 

https://community.canvaslms.com/docs/DOC-17624-how-to-contact-canvas-support 

[vrotar]

Thank you very much for your response. It is the same in another browser , and I sent a message about the problem to Canvas (in the way you pointed out) but they wrote that they delay responses due to coronavirus and I did not get anything yet. So, I just set up another quiz and moved the content to this quiz (by copying). In the new quiz I do not this problem yet.

Thanks again.

Vladimir Rotar,

UCSD, National University, SDSU

tel.: (858) 610 7205

URL: math.ucsd.edu/~vrotar