Canvas will not load any of my classes

[nicoleromeo42]

My dashboard keeps loading and will not show any of my classes. My calendar won't load, nothing will work.

[kmeeusen · Accepted solution]

Hi  @naromeo  Welcome to the Canvas Community!

In light of the many postings over the last week or two, I have to ask - Are you using Internet Explorer as your browser?

If so, please check out the following - Which browsers does Canvas support?‌

If not, then I suggest submitting a support ticket. Learn more at How do I get help with Canvas as a student?‌

Let us know how this works out for you,

Kelley

[nicoleromeo42]

I was using safari but that was not working, then I tried google chrome and still no luck

[erinhmcmillan]

Hi, Nicole!

Happy to help. Are you using a supported browser? Canvas supports the last two versions of all major browsers, but Internet Explorer 11 is not supported. If you're using your own computer, you can update to any other browser (check out browsehappy.com for quick links to all browsers), and you can also use the Canvas Student app as well.

If you are using a browser on your institution's campus, you'll want to contact your IT department to ask them to please correct the issue.

Thanks!

Erin

[kmeeusen]

Hi erinhallmark

Thank you for providing Nicole with additional info.

Kelley

[nicoleromeo42]

Hi I am using safari on my computer and it will not work and so I tried using chrome and had no luck with that either. My computer is completely updated so not sure what to do

[Stef_retired]

 @nicoleromeo42 ‌, if you're still experiencing this issue and none of the suggested troubleshooting methods have solved the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.