I can´t upload files

[OscarChávez]

Hello, I´m having problems uploading files to my platform but, basically is impossible to submit any file of any size of any type, Please help me!

 

[OscarChávez · Accepted solution]

No, that´s no the issue, thank you

[KristinL]

Hi @OscarChávez -

In the last few days, has this error continued, or are you able to upload files to your course(s)?

[OscarChávez]

Unfortunately the error continues, any idea how to fix it?

[Stef_retired]

Have you checked your course and user files storage numbers to confirm that you are under the quota set by your school, @OscarChávez ? File storage might be full, so you can try resolving the issue by deleting unwanted files.

[OscarChávez · Accepted solution]

No, that´s no the issue, thank you

[Stef_retired · Accepted solution]

Thanks for your reply. The members participating here don't have access to courses and accounts other than their own, and since the suggestions offered haven't been able to help you resolve the problem, your best course of action would be to use the Report a Problem option on your Canvas help menu to send a ticket to Canvas Support (general instructions are in How do I get help with Canvas as an instructor? or  How do I get help with Canvas as a student?, depending on your role).