Join Code Error for Students and Teachers

[nicosia]

1. Neither students nor teachers can join my class (or make their account) with the join code provided. Error always reads "invalid code" (and it is not being typed in wrong... its copy/paste).
   • Yet I can join my own class as a student and do not have authority to remove myself from the course as a student... ???
2. There are no restrictions on joining my class (accept needing the code), the course is published, my email is verified, and my account was free (my university is not affiliated)
   •  Canvas has not responded to emailed requests for help...

[Robbie_Grant]

 @nicosia ,

You say that you have contacted Canvas via email. Have you done the Help > Report a Problem from within the course?

Robbie

[nicosia · Accepted solution]

Canvas support was slower than the FQA community here.

Must first search for free canvas account in "Find my School" before attempting to make an account.

Problem solved...

Thanks!

[meiflamiano]

Hi, I have the same issue. My students cant sign up using the join code I have provided.