Message reply button missing

[u6032171]

I got a message from a student.  I would like to reply to that message.  There is no reply button.  Usually, there is a reply button....

Normal message:

This message: 

When I click on the settings menu, there is no "Reply All" option... only "Forward" and "Delete".  What is going on here?  How do I reply to this student?

[kmeeusen · Accepted solution]

Hi @u6032171 

I just tested this, and I suspect this is because it was a submission comment a student made when submitting work for an assignment or quiz.

To reply to submission comments you need to go to the submission through SpeedGrader of the Gradebook.

I hope this helps,

Kelley

[Pbrydon]

This solution does not apply to our scenario. We have a student who sent a message after the class ended questioning their grade. We are not able to reopen the term/class. Is there a way around this type of issue?

[JackieSchwabe]

We have the same issue.

[MCH_Calif]

This isn't it; it's a new issue due to some change with Canvas messaging in your Inbox, not Submission Comments. See my comment below (end of course now removes reply button, so just change your course end date.)

[rnguyen]

I don't recall having this issue prior but may be a recent change with Canvas functionally.  Seem when the term date ended, the reply button is either greyed out or missing from the Inbox Messaging.

[MCH_Calif]

Yes, this must be new - never was an issue before. I've been experiencing this over the past day, and just tested it by changing the course end date. Voila! The reply button re-appeared.