Pictures Not Loading In ios14

[AVMcD]

Hello,

I have the Student Canvas app on my iPhone and iPad, and both devices worked fine with iOS 13. Last week, my iPhone updated to iOS 14 and pictures stopped loading in the Student app, so I began using the app on my iPad. Today, my iPad updated to iOS 14 and now pictures do not load on my iPad. Any idea how to fix this? I tried uninstalling the app and reinstalling it but no luck. 

thank you! 

[KathleenITC]

Same issue! 😞 My kindergartener cannot see images on his Canvas student app all of the sudden and cannot get to his work.  Please fix soon!! 

[cindybuck]

this is a known issue and they're working on an update - hoping for an update this week!

[forsytm]

Has anyone heard of any updates on this issue? I have a whole class of second graders who can't see anything on the app. It's very frustrating for the students.

[jeremy_evans]

Yes, we need this fixed as soon as posssible.

[06abinn86]

hi..cant see a card student

[gremenschneider]

Has anyone heard any updates on this?

[KristinL · Accepted solution]

Hi!

Make sure that "prevent cross-site tracking" is enabled

Safari 13.1.2 unable to load older images coming d... - Canvas Community 

https://support.apple.com/guide/safari/prevent-cross-site-tracking-sfri40732/mac 

[Inti]

Thank you it worked on my kids ipad

[forsytm]

Hi, 

How do you do that? My students run Canvas through the app not Safari. Will this still help?

[joshaney87]

Yes, open the iPad settings app, then scroll down to the Cavas app. Then, turn on "Allow Cross-Website Tracking". Doing this got the images to load for me.

[Inti]

On iPad settings go to student and enable allow cross-website Tracking 

[forsytm]

I had all of my students go in to their settings and make the adjustment. I heard screams of excitement over Zoom when they saw their pictures load. Thank you to everyone who offered a solution! 🙂

[jcamey]

This is now happening with google chrome as well.  Any help???