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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: Wednesday
Engineers are currently investigating the issue.
Description
The Rollcall Attendance tool sends API requests without a user agent string.
Expected Behavior
Instead needs to include a user agent ...
:
API
Status: Open
Published: Wednesday
Engineers are currently investigating the issue.
Description
When trying to export the CSV file from the 1-year activity tab under pageviews for users in the PDX region, users are presented with t...
:
Canvas Enrollments
Status: Open
Published: Wednesday
Engineers are currently investigating the issue.
Description
When doing an import of an item that contains an LTI using ResourceLink, if you do a selective import the ResourceLinks model will not ...
:
LTI
Status: Open
Published: Tuesday
Engineers are currently investigating the issue.
Description
In a consortium, if an Observer who is paired with students who are enrolled in different courses across the consortia is merged with a...
:
Canvas Dashboard
Trusts-Consortiums
Status: Completed
Published: a week ago
This behavior has been resolved and deployed to the production environment as of 11/3/25.
Description
When there are more than one student attempts on an external tool, or module external tool stu...
:
Canvas Quizzes
Status: Open
Published: 11-04-2025
Engineers are currently investigating the issue.
Description
When a discussion is imported from another course with checkpoints disabled, then is imported again after checkpoints have been enabled...
:
Canvas Grading
Status: Open
Published: 11-04-2025
Engineers are currently investigating the issue.
Description
If a user sends a page_views.query API request with the parameter “results_format": "json", the following error is thrown:
“error": "Pa...
:
API
Status: Open
Published: 11-03-2025
Engineers are currently investigating the issue.
Description
When viewing a users pageviews on a users account details page through the UI you will be met with an API error: 429 when adjusting the...
:
API
Status: Open
Published: 11-03-2025
Engineers are currently investigating the issue.
Description
When developer keys created via dynamic registration are deleted in the UI, if they were created with a local or invalid target_link_ur...
:
LTI
Status: Open
Published: 11-03-2025
Engineers are currently investigating the issue.
Description
The "Resubmit to Turnitin" button appears in SpeedGrader for certain students on instances where Turnitin is not installed or enabled, ...
:
Canvas Grading
LTI
Status: Completed
Published: 10-30-2025
This behavior has been resolved and deployed to the production environment as of 11/05/25.
Description
When editing an external tool assignment, selecting a new external tool resource is triggering ...
:
Canvas Assignments
LTI
Status: Open
Published: 10-30-2025
Engineers are currently investigating the issue.
Description
Specific submissions previewed via DocViewer cause the page to freeze.
Expected Behavior
Opening file previews via DocViewer should not...
:
Canvas Assignments
Status: Completed
Published: 10-27-2025
This behavior has been resolved and deployed to the production environment as of 2025-10-28.
Description
Images display broken in Safari within Canvas.
Expected Behavior
Images should display in a...
:
Canvas Pages
Status: Open
Published: 10-20-2025
Engineers are currently investigating the issue.
Description
When rich text content in a course contains a link to a New Quizzes quiz, the course is exported as an imscc file, then the imscc file ...
:
Canvas Quizzes
Status: Completed
Published: 10-14-2025
This behavior has been resolved and deployed to the production environment as of 11/05/25.
Description
When linking to a course file from the RCE in a Question Bank question, after saving, the fil...
:
Canvas Rich Content Editor
Status: Open
Published: 10-13-2025
Engineers are currently investigating the issue.
Description
Respondus has requested that we make an update to their terminology on the Classic Quiz summary page which states “Webcam Required”. Th...
:
Canvas Quizzes
Status: Open
Published: 10-13-2025
Engineers are currently investigating the issue.
Description
When downloading an RCE webcam recording from the course files, it is an extremely small file that doesn't contain the video.
Expecte...
:
Canvas Rich Content Editor
Status: Declined
Published: 10-10-2025
This behavior has been declined as it must be resolved by a third-party vendor.
Description
When embedding a YouTube video with dual audio tracks (e.g. Spanish original + English dubbed) into Canv...
:
Studio
Status: Completed
Published: 10-10-2025
This behavior has been resolved and deployed to the production environment as of 11/05/25.
Description
When viewing a discussion assignment with checkpoints enabled in SpeedGrader, the due date do...
:
Canvas Grading
Status: Completed
Published: 10-10-2025
This behavior has been resolved and deployed to the production environment in iOS version 8.3.
Description
When a student attempts to submit an assignment using text entry in the iOS Canvas Studen...
:
Canvas Mobile Apps
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