Quiz in Student App Shows Two Dots, No Take Quiz Bar

[kelley_kaminsky]

I have a student who is attempting to take a quiz in Canvas. When she goes to the quiz via the app, there is an orange and a blue dot where the TAKE QUIZ bar normally appears. I cannot get her access to the quiz. I added her separately to the quiz assignment, so I knew it was including her. Still, the two dots,

When I went to the web based version of Canvas, I was able to get her to the quiz, she entered the passcode, and was able to take the quiz.

She does happen to be a new student to our school just this week. I don't know is this makes a difference.

Thanks for any help or tips.

[rseilham · Accepted solution]

Hi  @kelley_kaminsky ‌,

It's been about 2 weeks, so I was curious if you were able to figure out the issue with the quiz? I generally only see blue dots, but I have seem an orange in the past, just not sure why/when and what it means. I'm curious if other students were seeing the same in the mobile app or if this was isolated to one student. I would suggest checking to see if the student has the latest version of Canvas student and consider contacting Canvas support through the app if this is still an issue. 

How do I get help with the Student app on my iOS device? 

How do I get help with the Student app on my Android device? 

[rseilham · Accepted solution]

Hi  @kelley_kaminsky ‌,

It's been about 2 weeks, so I was curious if you were able to figure out the issue with the quiz? I generally only see blue dots, but I have seem an orange in the past, just not sure why/when and what it means. I'm curious if other students were seeing the same in the mobile app or if this was isolated to one student. I would suggest checking to see if the student has the latest version of Canvas student and consider contacting Canvas support through the app if this is still an issue. 

How do I get help with the Student app on my iOS device? 

How do I get help with the Student app on my Android device? 

[cziese]

I also have this question.  I have a student that is trying to take a quiz right now, and all they see are blue dots, no way to start the quiz.  I checked the settings, and they are current to the time frame, and the student is not new.  If anyone has an answer, I would love to know how to fix this.

[KristinL]

Hi!

The Canvas Mobile Team shared that if you swipe left on that view you’ll get the take quiz button. They understand that it's not very unintuitive so they're going fix it so there’s no swiping involved, just the "take quiz" button. 

[KristinL · Accepted solution]

Hi! Good news -- Canvas Student 6.8.2 is out, and it includes an update to Quizzes!

[KristinL]

Hi! Good news -- Canvas Student 6.8.2 is out, and it includes an update to Quizzes!

[cziese]

Thank you so much! @KristinL