Why are messages that I send not appearing in Inbox?

[jamesdj]

Canvas seems idiot-proof ... until a real idiot (me) tries to use it!

So, I sent an email to "all" the students in my course. I got a green "message sent" reply and the message appeared in my "sent" folder.

But since this was the first try and since in the message I am asking them to do some things for class tomorrow, I thought I should check to see if the portal is actually sending my messages.

So, I sent myself a message. And when I did so I received a green "message sent" reply and it appeared in my "sent" folder. BUT :smileyalert: it never appeared in my Canvas Inbox, not did it appear in the email account attached to my canvas account. This makes me suspicious that my messages are not actually being sent.

Thoughts? ... Thanks!

[scottdennis]

Hi Jim,

Welcome to the Canvas Community!

I can confirm that there is an 'idiosyncrasy' in Canvas in that you cannot send yourself inbox messages.

[ila_hewison_00]

hi  ila here can we do anthething on canves

[Stef_retired · Accepted solution]

 @jamesdj  Welcome to the Canvas Community! There is a separate notification preference called "Conversations Created by Me" that will send you an external notification of messages you compose and send. Once you enable that, while you still won't get that message in your Canvas Inbox, you'll still have a copy of it in your email. How do I set my Canvas notification preferences as an instructor? and the embedded Canvas Notifications PDF have the details.

[jamesdj]

Thanks for the tip! JIm

On Tue, Jun 23, 2020 at 7:57 AM Stefanie Sanders <instructure@jiveon.com>