digital technology failed

[cjgardens53]

Canvas isn't working I can't access class overview, resources, Instructor guidance. I can't post assignments. All I get is a white page after accessing class.  I've seek help canvas support was baffled and could not assist. Does anyone have any suggestions to the current problem? Thank-you

respectfully submitted 

Connie Johnson

[scottdennis · Accepted solution]

Hello Connie and welcome somewhat belatedly to the Canvas Community!

Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[scottdennis]

Hi Connie,

I went back and looked and it appears that you are using version 49 of Chrome, which is probably the issue.  I'd recommend updating your browser.

Thanks,

SD

[cjgardens53]

Hi Scott Connie Johnson here I uploaded the latest version of chrome I am still not able to access my class discussions please help I can be reached at [phone number redacted] Thank-you Connie Johnson

[Stef_retired]

Hi  @cjgardens53 ‌, we've redacted your post to remove your telephone number, since it was displaying publicly to anyone on the web.

It looks like you're now using Chrome 64, which is an old unsupported version. The two most recent versions of Chrome (75 and 76) are supported. Please update your device to the latest browser version. Supported browsers are listed in https://community.canvaslms.com/docs/DOC-10720-67952720329 

[cjgardens53]

Hi Stephanie I had help loading the 75 and 76 if I'm using something

different it isn't what we were supposed to be loading down it's late right

now but in the morning I will again try to download 7576 Google chrome

thank you so much for all your hard work I will keep you updated

respectfully Connie Johnson

On Wed, Sep 4, 2019, 8:06 AM Stefanie Sanders <instructure@jiveon.com>

[scottdennis]

Hi Connie,

Just checking back to make sure you are now able to access Canvas again?

Thanks,

SD