Cant assign a custom Account role

[julian]

I am going insane here. I'm starting to wonder is there a limit to the number of account roles we can have.

I recently created a new Account role (ReadyGO) for our org. I can see it was created successfully.

 You will also note that IT IS an Account role.

Now when I go to allocate the new Account Role in a Canvas account, it does not show even though my other roles do.

Can anyone shine any light on this conundrum? This normally is very simple, but I am going insane on this one.

JR

[chriscas]

Hi @julian,

Just wanted to check in quickly to see if this resolved itself for you.  I remember running into this a few years ago, and it was basically a server-side caching issue.  I had to wait about 30 minutes from the time I created the role for it to become available to select from the dropdown menu.

-Chris

[julian]

Thanks for checking in Chris. No, not resolved yet and the role has been there for weeks now, so I don't see it being a cache issue.

I am also escalating this to our CSM for hopes of a resolution.

JR

[chriscas]

Hi @julian,

I agree if it's been more than a couple hours, a cache issue is extremely unlikely.  The only other thing I can think of around this is whether the role was created in a subaccount, and you're trying to use it for an account outside of the subaccount the role was created in.  I think it's extremely unlikely given everything you laid out, but I'll mention that for anyone else who may happen upon this post in the future.  Hopefully your CSM and/or Canvas Support are able to help out with this!

-Chris