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bturney
Community Participant

Turnitin LTI Blueprint Sync issue

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Hi Community

In recent weeks, we have discovered a little weird occurrence when syncing an Assignment with Turnitin enabled.

The dates set for the Assignment in the Turnitin LTI, DO NOT SYNC CORRECTLY. Some are wrong by just the date or it can be both date and time - anything up to 3 weeks either way. The incorrect dates are also different for many of the associated courses (it isn't the same wrong date for all associations).

Has anyone else seen this and discovered the reason?

It makes creating tasks in a blueprint course almost redundant if all associated courses need to be reset after the fact. It also causes unnecessary levels of stress for teachers working remotely with students of with classes with non-teaching supervisors when error is discovered.

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Maryna_Dibrova
Community Participant

Hello @bturney ,

It’s Maryna, Community Manager from Turnitin. Were you able to solve the issue? I guess our Support Team could be of great benefit to you. They can provide you with a prompt recommendation and advice on ways to streamline the entire workflow.

Please visit our new help center to find answers to your question: https://supportcenter.turnitin.com/s/

If you still face any issues, please share more information on the case with our team. Your assistance and additional information are always highly appreciated! 

View solution in original post

1 Reply
Maryna_Dibrova
Community Participant

Hello @bturney ,

It’s Maryna, Community Manager from Turnitin. Were you able to solve the issue? I guess our Support Team could be of great benefit to you. They can provide you with a prompt recommendation and advice on ways to streamline the entire workflow.

Please visit our new help center to find answers to your question: https://supportcenter.turnitin.com/s/

If you still face any issues, please share more information on the case with our team. Your assistance and additional information are always highly appreciated! 

View solution in original post