Password update field missing and 401 unauthorized when trying to change password with API

[BretPehrson]

Using our organizations Admin account, I have tried opening student accounts to change their password but in the Update Login menu, there are no password or confirm password options available.

I tried to do a password update using the API but I am getting a 401 Unauthorized error but every other API call I have tried works. I created a new access token but that did not work either. 

I tried to use the live API at https://{institution}.instructure.com/doc/api/live and used the old as well as the new access tokens, went to the Login section and under PUT, I entered in our organization account_id, added the id for the student login_id (I also tried the student canvas_user_id) and added a new password in the login[password] field and I get a 401 Unauthorized error.

I verified in the permissions that the Account Admin role has access to 'Users - list view', 'Users - manage login details' and all over Users permissions are set as well.

Is there something else I could be missing?

[BretPehrson]

I was playing around with removing and adding access from the admin role and I no longer have access to the People link. I removed the 'User - list view' access, refreshed the page and the People link was gone. I added the access back but it is still missing from my account. I have another admin account that I logged into but it did not lose the People link when I removed the access. You can see that I am in the Admin page looking at Permissions and the 'Users - list view' is set but I can no longer see the People page. Any idea how to get that back? Also, none of my accounts that has the Account Admin role have access to update a users password still.

Account no longer showing the People link.

Account that does not have access to update password

 

 

[jmerlenbach2]

Hi Bret,

Does that account use SSO in order to login, or is it a local Canvas login? Because SSO logins rely on a third party Identity Provider, you cannot change those passwords local in Canvas - they have to be changed with the provider (Google, Microsoft Azure, etc).

I only have the ability to see a "change password" for logins that are created directly with Canvas.

[BretPehrson]

jmerlenbach2,

I do not have SSO turned on at this time. We have turned it on and set the authentication_provider_id to certain accounts in the past to test that feature but it was deleted and the accounts reset to not use that authentication_provider_id.

If I log into Canvas using an admin account, go to the admin section and then People, I can create a new account but it never asks for a password and I can't go back into that account and change the password. The option does not exist even for accounts that are created directly in Canvas.