How do I manage a user's login information in an account?

[#1]

You can manually manage a user's login information in an account. You can create a new login for a user to access Canvas through your Canvas URL and also delete logins.

If you have permission, you can also edit passwords for existing user logins. If you cannot view the password field for a user's existing login, you cannot edit the user's password. For assistance with this feature, please contact your Customer Success Manger. Users need to reset their passwords through the institution's password management system.

Notes:

• New or updated login information is not automatically sent to the student. Changes need to be communicated to the student. For security, login information should not be sent through email and should be communicated verbally.
• If your account manages user information through a student information system (SIS), changes will also have to be made in the SIS. Any changes made in Canvas will not be passed back to the SIS.
• A student's login displays in the secondary ID field in the Gradebook. If a student has multiple logins, the secondary ID corresponds to whatever login is listed first in the user details page unless the login includes an SIS ID. A login associated with an SIS ID regardless of position is displayed in the Gradebook as the secondary ID and the People page as the login ID.

Open Account

In Global Navigation, click the Admin link [1], then click the name of the account [2].

Open People

In Account Navigation, click the People link.

Find User

Use the filter and search options to find the user in the account.

Open User Profile

In the search results, click the user's name.

Add Login

To add a new login, click the Add Login link.

In the Login field [1], create a login for the user. The login can be a username or email and contain letters, numbers, or the following symbol characters:  - _ = +.

In the Password field [2], create a password for the user. Then confirm the password [3].

Click the Add Login button [4].

Note: You may also be able to add an SIS ID and Integration ID (secondary SIS ID) for the user login.

Edit Login

To edit an existing login, click the Edit icon.

Update Login

Update any login details as necessary. 

When you are done, click the Update Login button [2].

Note: If you cannot view the password fields, you do not have permission to manage existing user passwords. The user must reset their password through the institution's password management system.

Delete Login

To delete a login, click the Delete icon.