Analytics Report Shows Registration but User Not Appearing in Revenue Report

Community Explorer

Hi all, We have come across some instances whereby learners show on the analytics report with Registration 1, they have been allocated a Canvas User ID, but they show Revenue 0 and Enrolment 0 (which is ok cause they may not have enrolled). However, when we download the Revenue report, they don't appear at all (even as a free course applicant). Could this be because they are only going so far in the process e.g. not paying? It's very confusing and taking time to resolve.

We've had at least 10 or so of these in the last few months and we need to understand if it's something we need to be concerned about, it's very worrying that we might be losing potential students.

Any help much appreciated.