We have had several failed enrolments caused (on most occasions) by system outages. Unfortunately we only find out because the learner complains - although this prompts a search for others which we can be proactive for.
Reporting is needed to identify these learners who have commenced an order but have failed to enrol.
We are able to locate this information by masquerading as a user (not a simple process from Canvas to Catalog) and then checking with our Finance department to determine whether payment was received. On too many occasions the payment has been received, but the notification in Catalog shows as failed payment.
It would be helpful if a report showing attempted enrolments, and reason for failure, was provided. We have been advised that this could be arranged but that it would be at a cost. At the recent Canvas Con I discovered by talking to others who use Catalog that we are not isolated in experiencing this issue.
