Assistance Needed: Enabling and Activating Canvas Commons in Global Navigation

[MUKHALLALATI]

Dear Canvas Community,

I am reaching out as the administrator of the Greenwood International School (GIS) Canvas LMS instance (https://gis-ae.instructure.com/), seeking support and insights on enabling Canvas Commons within our environment.

Despite repeated attempts over the past month to engage Canvas Support via email, I have yet to receive any updates or resolutions regarding the visibility and activation of Commons in our Global Navigation bar. This feature is currently inaccessible to all user roles, including admins and teachers.

Specifically, I would appreciate guidance on the following:

• The correct configuration steps to enable Canvas Commons in the Global Navigation menu.

• Any prerequisite settings or permissions that need to be adjusted at the account or sub-account level.

• Best practices or known issues that might delay or block Commons activation.

• How to verify successful activation and provide Commons access to end-users.

Our goal is to leverage Canvas Commons as a strategic resource to streamline content sharing and collaboration across our institution.

Thank you in advance for your expert advice and support. Any insights or references to documentation, scripts, or workflows that can accelerate this enablement would be highly valuable.

[Chris_Hofer · Accepted solution]

Hi there, @MUKHALLALATI ...

It sounds like you need to reach out to your school's assigned Customer Success Manager (CSM) at Instructure.  Hopefully you know who that person is.  If not, please respond to this message, and I can try and reach out to Community Managers at Instructure to see if someone can follow-up with you so you can get in contact with a CSM.  Then, hopefully, the CSM will be able to get you access to Canvas Commons.

Good luck, and keep us posted!

[MUKHALLALATI]

Thank you for your response. Unfortunately, I’m not aware of who our assigned CSM is at the moment. It would be greatly appreciated if you could assist in connecting me with the appropriate person. We're eager to ensure that Canvas Commons is activated and available for all users across our school's Canvas LMS instance before September 2025.

Please let me know if there’s anything I can do from my side to expedite this process.

[MUKHALLALATI]

Hello,
I wanted to kindly follow up to inquire if there has been any progress or good news regarding connecting us with our assigned Customer Success Manager at Instructure. Ensuring Canvas Commons is activated and fully operational across our school’s Canvas LMS instance before September 2025 remains a top priority for us.

Thank you once again for your support.

[Chris_Hofer]

Hi @MUKHALLALATI ...  

I have pinged one of the Community Managers again to see if she can help you determine who your assigned CSM is.  Hopefully you'll be hearing from someone soon.  I know that InstructureCon was last week, so that might have put a slight delay on getting a response.  Thanks for checking back.

[MUKHALLALATI]

Hello,
Thank you for your continued support.

We’re optimistic and look forward to connecting with the assigned CSM soon to move things forward and resolve this efficiently — fingers crossed.

Much appreciated

[MUKHALLALATI]

Hello,
I wanted to kindly follow up to inquire if there has been any progress or good news regarding connecting us with our assigned Customer Success Manager at Instructure. Ensuring Canvas Commons is activated and fully operational across our school’s Canvas LMS instance before September 2025 remains a top priority for us.

Thank you once again for your support.