I think the option to enable “Community Review” in all of our shared resources to allow for constructive criticism and opportunities for improvement is a good idea in principle.
However, the current circumstances for this process are not necessarily optimal:
- Currently, I do not receive a message or notification when a new community review has been received and I do not even know when a review has taken place.
- It also seems that the owner does not have the ability to remove comments and only the reviewer has the ability to remove their own comments. This might not be a problem if there was an option to reply to a comment, thus confirming that an issue or review has been considered.
- Furthermore, it is not possible to contact reviewers from outside the organization, as neither the organization nor the email address is visible. In my opinion, improvements are needed here to enable a high-quality review process.
The following feature enhancements should be implemented:
- A feature to notify the owner of new community reviews.
- Develop and integrate a feature that allows the owner to delete inappropriate or inaccurate comments.
- Options for responding to comments and indicating that a problem has been resolved or a review has been considered.
- It should be possible to contact the external reviewer for clarification.
