Community members can comment on themes that are in the Open for Voting and Prioritized statuses. Comments are not available for themes in other statuses. Community members can only comment on ideas they submitted. Community members cannot comment on member-submitted ideas that were submitted by other Community members. Comment on an Open for Voting Theme To comment on a theme in the Open for Voting status, navigate to the theme you want to comment on in the Instructure Community. Scroll to the bottom of the page to view the comment box. Type your comment in the Comment text area [1]. To post your comment, click the Post Your Comment button [2]. Note: While a theme is in the Open for Voting status, comments are generally used for clarifying questions about the theme and basic exploration for our product teams. Comment on a Prioritized Theme You can comment on themes in the Prioritized status at any time. To comment on a Prioritized theme discussion, click the Reply button. Post Reply to Theme Type your comment in the Comment text area [1]. To post your reply, click the Reply button [2]. Reply to a Comment Thread on a Prioritized Theme To reply to a comment on a prioritized theme, find the comment you want to reply to. Click the Reply button. Post Threaded Reply Type your reply in the Reply text area [1]. To post your reply, click the Reply button [2]. Comment on Ideas To comment on an idea, you must be the original author of the idea. At the bottom of the idea body, click the Comment button. Post your Comment Type your comment in the Comment text area [1]. To post your comment, click the Post Your Comment button [2]. Note: Comments on ideas are generally used to provide clarification for our product teams while reviewing and aligning ideas. ... View more

Hi Community friends! We’ve been hard at work giving a few areas in the Community a new coat of paint, making them easier to use, and we’re excited to finally show them off. Our question forums and product user guides are two of the most popular areas in our Community. When we switched our Community platform to Khoros in 2020, we kept a lot of the default designs and layouts for many of these pages with only minor changes here and there. As the Community has grown, we recognize that each month, millions of people read the user guides and ask or reply to questions in our product question forums. This encouraged us to make some changes and refresh the page designs. It’s finally time to reveal the updates to our product guides and forum pages. Throughout March, you’ll see fresh looks in the guides spaces and the question forums. For now, these updates only apply to individual guide pages and individual question topics. New designs for landing pages and question feed pages are in progress and will be applied at a later date. Question Forum Redesign The current design of our question forum pages have too many elements, buttons, and too much text. There’s a lot of sidebar content that distracts from the question. There are too many buttons at the bottom of every question and reply. The threads are hard to follow and sometimes turn into a giant wall of text. Here’s a sample of what a question looks like right now.   We set out to improve the question forum topic pages in two main ways: 1) simplify the user interface and 2) put the focus on the question, solution, and replies. To do that, we added a subtle drop shadow behind the question, increased the subject font size, made it wider, and moved simplified sidebar content to the bottom of the page. This puts the question front and center, with the marked solution coming immediately after. The question is easier to read and distractions are limited. Users can interact with the question and explore additional content at the bottom of the page. Additionally, we also simplified the number, color, and placement of buttons at the bottom of each post. In the old design, there are 4-5 buttons at the bottom of each post. In the updated design, we’ve removed half of those buttons, so there are only 2-3 buttons at the bottom of replies and topics. We also removed the bright red for a dark blue, and did a bit of tweaking on placement.   We hope you enjoy the new question forum topic page design and that it helps you discover and interact with even more people in the Instructure Community! Guides Page Redesign We’ve also been hard at work improving and refreshing our guides pages. We’ve done similar design work on these pages to simplify the layout, colors, and spacing on these pages. Sidebar content has been moved to the bottom of the page. The number of widgets and components at the bottom of each guide has also been reduced and simplified. We hope the content that remains is easy to navigate and intuitive to use. Here’s a snapshot of what a guide looks like with the old design: We focused the design of these guides pages around a popular user experience: landing on one of these pages from a search engine. In the old design, many users landed on the page from a search engine and weren’t sure where to go next, especially if that particular page didn’t answer their question. In an effort to solve some of these problems, we added a chapter navigation element on the left-hand side of the page and a table of contents navigation element on the right side. You can easily find other guides within the same space as the current guide and quickly navigate to them. The table of contents allows you to skip to relevant content and browse all guide headers. Here is a guide with the new design:   As always, we’re open to feedback and suggestions in the comments section of this post. Thanks so much for your continued engagement, feedback, and partnership to make this the best online Community! ... View more

View the Instructure Competency Based Education Prospectus   ... View more

CBE For Canvas Admins   Competency Based Education: Canvas Features   * Feature Previews are in active development, where feature updates take place outside the product's regular release cycle. Course Pacing *Feature Preview Course Pacing is best fit for “rolling enrollment” courses, where you want each student to have their own due dates based on the date they enrolled in the course. Course Pacing User Group Course Pacing Feature Overview Video Overview Course Pacing FAQ Course Pacing, while similar, is not a direct replacement for Pace Plans, which is an LTI tool built by the Instructure Professional Services team and purchased by some users. Feature Comparison As this feature is still in active development there may be limitations that are still being identified and tested Questions and discussions can be added to the User Q&A Forum Module Requirements When you add requirements to a module, students must complete the defined requirements within the module before the module will be marked complete. You can require students to complete all requirements in the module, or have them choose one item to fulfill a specific requirement. How do I add requirements to a module? Depending on the module item type, requirements include up to five options: View the item: Students must view the item. Mark as done: Students must mark the assignment or page as done before they can progress to the next item. This option also synchronizes with the student List View Dashboard and completes the item for the student. However, this behavior is only supported when the item with this requirement is located in one module. Adding the same item within multiple modules is not supported. Contribute to the page: Students must post a reply to a non-graded discussion or contribute content to a page (make sure students are allowed to edit pages in the course). Submit the assignment: Students must submit an assignment, post a reply to a graded discussion, or submit a quiz. (Canvas does not allow you to manually enter a grade to fulfill this requirement; a submission must be made by the student.) Score at least: Students must meet a minimum submission score. With this option, an additional field appears where you can enter the minimum score that students must earn. This option is available for all graded assignment types, and the grade must be posted in order for the student to progress to the next module. Mastery Paths Mastery Paths are based on differentiated assignments, which allows targeted learning activities to be assigned to different users and sections. With Mastery Paths Assignments are differentiated to individual students automatically No additional work is required aside from grading student assignments as usual The student’s score designates which conditional item(s) they are assigned as a learning path Outcomes What are Outcomes? Outcomes enables the administration and faculty to track students’ progress as measured by pedagogical goals or desired outcomes. Grading student work automatically collects and compiles data on student progress for the Outcomes. How do I create outcome groups for an account? How do I create an outcome for an account? Outcomes: Learning Mastery Gradebook Learning Mastery Gradebook is a Feature Option within Canvas How do I use the Learning Mastery Gradebook to view outcome results in a course? How do I view outcomes or student results individually in the Learning Mastery Gradebook? ... View more

  SIS Error Code Dictionary This document identifies the most common error codes users may encounter with SIS grade passback. In addition to the text for each error code, entries may include an explanation for what caused the error, ideas for how to fix the issue, and any resources available to help resolve the issue. If Canvas displays an error code not listed here, please contact Canvas Support to report the error.     Aeries Grade Passback Error Codes Grading Category Not Found Error Message Grading category [xxxxxx] not found in OneRoster for [xxxxxx].  Please ensure that your assignment categories match between OneRoster and Canvas.  Available grading categories are: [xxxxxxx] What it means How to fix Resources Canvas assignment group names do not match Aeries gradebook categories. In Canvas, move the assignment to an assignment group that matches an Aeries gradebook category name. Re-sync to [SIS]. Editing assignment details Naming Canvas assignment categories for Aeries SIS sync Syncing grades from Canvas to Aeries   Gradebook Number Does Not Match Error Message Gradebook number does not match. What it means How to fix Resources The Canvas and Aeries gradebooks are no longer linked. Admins, clear integration data for the course in Canvas. Remaster grades from the Canvas gradebook. Syncing grades from Canvas to Aeries   Internal Server Error Error Message Internal Server Error What it means How to fix Resources No meaning currently specified. Note: This error must be investigated in Aeries. Contact Aeries Support to report the error. Aeries Support login   Invalid Assignment ID Error Message Invalid assignment ID (lineItem sourcedId is invalid). What it means How to fix Resources The Canvas and Aeries gradebooks are no longer linked. Admins, clear integration data for the course in Canvas. Remaster grades from the Canvas gradebook. Syncing grades from Canvas to Aeries   Multiple Matches Found Error Message Multiple matches found for "[xxxxxx]" due on [xx/xx/xxxx] in OneRoster. What it means How to fix Resources There is already an assignment in Aeries with the same name and due date. In Aeries, delete both copies of the assignment. In Canvas, re-sync to SIS. Syncing grades from Canvas to Aeries   Student Does Not Belong Error Message Student does not belong to the gradebook. What it means How to fix Resources The student is not added to the Aeries gradebook. Aeries gradebooks maintain a list of students that is separate from the sections to which they are linked. In Aeries, add the student in your gradebook. In Canvas, re-sync to SIS. Syncing grades from Canvas to Aeries   Unable to Add Assignment Error Message Unable to add assignment because there are more than one gradebooks. Please correct your gradebooks and try again. What it means How to fix Resources Aeries has multiple gradebooks associated with this section. The system could not determine to which gradebook to add the assignment. In Aeries, verify that each section is only associated with one gradebook. (For help, ask your local admin or contact Aeries support.) In Canvas, re-sync to SIS. Syncing grades from Canvas to Aeries Aeries Support   Gradebook Section Not Found Error Message Aeries gradebook categories are not in sync with Canvas categories. What it means How to fix Resources Aeries has multiple gradebooks associated with this section. The system could not determine to which gradebook to add the assignment. Check the "Sync to SIS Categories" and make sure they are all associated/synchronized. Syncing grades from Canvas to Aeries Aeries Support Aeries gradebook categories are not in sync with Canvas categories.   Check the “Sync SIS Categories” and make sure they are all associated/ synchronized. Syncing grades from Canvas to Aeries Aeries Support   Aspen Grade Passback Error Codes Grading Category Not Found Error Message Grading category "[Canvas assignment group name]" not found in Aspen for assignment "[assignment name]". Please ensure that your assignment categories/groups match between Aspen and Canvas. Available grading categories for class [Section SIS ID] are: What it means How to fix Resources Canvas Assignment group names and Aspen grading categories do not match. Confirm that Canvas assignment group names match Aspen grade categories. In Canvas, re-sync grades to SIS. Naming Canvas assignment categories for Aspen SIS sync Sync grades from Canvas to Aspen In Canvas, one of your course sections does not include SIS enrolled students, or the section does not include students. In Canvas, delete the section without SIS enrolled students. Note: this section may also only have the teacher and test student. Re-sync grades to SIS. Removing sections in Canvas Sync grades from Canvas to Aspen   Given Gradebook Column Type Error Message Given GradebookColumnType does not have a default GradeScale What it means How to fix Resources In Aspen, the assignment category has no grade scale. In Aspen, add a grade scale to all assignment categories. In Canvas, re-sync grades from the Canvas gradebook to Aspen. Aspen Gradebook Guide—Grade Scales   Rest Easy: Could Not Find Resource Error Message RESTEASY003210: Could not find resource for full path: https://[yourschoolname]/v1p1/lineItems?limit=200 What it means How to fix Resources There is an error with your Canvas Aspen integration. Report the error to the Canvas SIS team.     Validation Exception Error Message com.follett.fss.vithar.core.ValidationException: ‘variable’ is not a valid value for java.math.BigDecimal What it means How to fix Resources In Aspen, there is no assigned grade scale in your gradebook. Report the error to the Canvas SIS team.     Focus Grade Passback Error Codes 404 Error: API Route Not Found Error Message {"request_id":11410981,"status":404,"error":"API route not found: GET /results/[id]/[id]} What it means How to fix Resources An error occurred when attempting to view results as the API endpoint. Note: This error does not affect grade passback. You can ignore this error.     422 Error: Invalid Due Date Error Message "Request_id": [xxxxxxx] ,"status":422,"error":"Invalid Assignment Category for due date: [xx/xx/xxxx]" What it means How to fix Resources The specified assignments are part of a closed grading period in Focus. Note: This error does not affect grade passback. Turn off Sync to SIS for the assignment. Selecting Canvas assignments to sync to Focus   Assignment Not Found Error Message Assignment not found: [assignment name] What it means How to fix Resources The assignment was deleted from Focus. Admins, clear the integration data for the Canvas course. Use a Postman API call using:  assignment[integration_data]={"4ea3e8e0-a640-4147-87ad-aa993e13cda4": "d16eed55-80bd-44c0-8a33-895a11efea67"} Re-sync grades in Canvas to Focus. Syncing grades from Canvas to Focus   Cannot Find Due Date Error Message Cannot find due date for assignment [assignment name], skipping What it means How to fix Resources In Canvas, the assignment does not include a due date for all students. In Canvas, add an "Everyone Else" due date to the assignment. Re-sync grades in Canvas to Focus. Viewing assignments with differentiated due dates Syncing grades from Canvas to Focus In Canvas, some assignment due dates are too far in the past. In Canvas, turn off the "Sync to SIS" option for any assignment that no longer needs to sync grades. Re-sync grades in Canvas to Focus. Managing assignment sync options in Canvas Syncing grades from Canvas to Focus   Grading Category Not Found Error Message Grading category [xxxxxx] not found in OneRoster for [xxxxx].  Please ensure that your assignment categories/groups match between OneRoster and Canvas.  Available grading categories for class [xxxxx] are: [xxxxxxx] What it means How to fix Resources Canvas assignment group names do not match Focus gradebook categories. In Canvas, move the assignment to an assignment group that matches a Focus gradebook category name. Re-sync grades in Canvas to Focus. Change assignment’s group Sync grades from Canvas to Focus     Infinite Campus Grade Passback Error Codes Assignment Cannot Be Created Error Message Assignment with app id [xxxxxx] cannot be created for section with app id blank What it means How to fix Resources In Canvas, the specified section does not have a SIS ID. In Canvas, remove manually created sections. Re-sync grades in Canvas to Infinite Campus. Manage course sections Syncing grades from Canvas to Infinite Campus   Assignment Dates Error Error Message Assignment dates fall outside of dates in which this class is taught What it means How to fix Resources Assignment dates are outside of the course dates. In Canvas, adjust the assignment due date. Re-sync grades in Canvas to Infinite Campus. Editing assignment details Syncing grades from Canvas to Infinite Campus   Assignment Scores Export Error Error Message ASSIGNMENT_SCORES_EXPORT - [xxxxxx] - text What it means How to fix Resources Assignment has no due date. In Canvas, add or update the assignment due date. Re-sync grades in Canvas to Infinite Campus. Editing assignment details Syncing grades from Canvas to Infinite Campus   Assignment Scores Export-PUT for OneRoster Error Error Message ASSIGNMENT_SCORES_EXPORT - 59a62ebe-7a3a-49cf-8a8e-bc563adba188 -  PUT for ONEROSTER: Result[result/results] for "[xxxxxxx]" failed with HTTP Status:  401 with: [{"codeMajor":"FAILURE","severity":"ERROR","codeMinor":"UNAUTHORIZED","description": "User not authorized."}] What it means How to fix Resources No meaning currently specified. In Infinite Campus, delete the listed assignment. In Canvas, resync grades to Infinite Campus. If error persists, contact the Canvas SIS Support Team. Syncing grades from Canvas to Infinite Campus   Cannot Export Canvas Submission in Section Error Message Cannot export Canvas submission in selection XXXXXX assignment XXXXXXXX for student XXXXXXXX What it means How to fix Resources In Canvas, the gradebook shows no grade for the student. Previous syncs included a grade. Note: This should not affect other grades from posting to Infinite Campus. In Canvas, review the gradebook history for a current ungraded score. In Canvas, EITHER: Enter an assignment score for the student, OR Disable Sync to SIS for the assignment. Re-sync grades in Canvas to Infinite Campus. View gradebook history Syncing grades from Canvas to Infinite Campus   Could Not Determine Class or Grading Period Error Message Could not determine the class or grading Period for this line Item What it means How to fix Resources Assignment dates are outside of Infinite Campus grading period. In Infinite Campus, verify grading period dates. In Canvas, update the assignment due date. Re-sync grades in Canvas to Infinite Campus. Editing assignment details Syncing grades from Canvas to Infinite Campus   Exchange Error Error Message EXCHANGE_ERROR_NON_RETRYABLE - [xxx-xxx-xxx] -  HTTP response HTTP/1.1 403 Forbidden response:  403 Forbidden (Rate Limit Exceeded) What it means How to fix Resources The Canvas rate-limit has been exceeded. Admins, report the error to the Canvas SIS Support Team for further investigation.     Data Sync Job Timed Out Error Message A Data Sync Job has timed out and been cancelled. What it means How to fix Resources The grade posting job took too long and timed out. Re-sync grades in Canvas to Infinite Campus. If the error continues, contact the Canvas SIS Support Team. Syncing grades from Canvas to Infinite Campus   PUT for OneRoster Error Error Message PUT for ONEROSTER:Result[result/results] for “s[xxxx]” failed with HTTP Status: 422 with: [{“codeMajor”:“FAILURE”,“severity”:“ERROR”,“codeMinor”: “INVALID DATA”,“description”:“Result denied. Neither ‘score’ nor ‘metadata.ext_infiniteCampus_scoreGrade’ is populated.“}] What it means How to fix Resources The sync includes an assignment with no score that was previously synced with a score. Note: This error does not prevent other assignment scores from posting properly. In Canvas, use gradebook history to find the assignment with the adjusted score. Note: Grade history displays a “Current” score of blank. Enter a score for the assignment or turn off Sync to SIS for the assignment. Re-sync grades in Canvas to Infinite Campus. View grading history Enter grades Syncing grades from Canvas to Infinite Campus   Unable to Process Score Error Message Unable to process score for [xxxxx]; missing "assignment_source_id" attribute What it means How to fix Resources Assignment has no due date. In Canvas, add or update the assignment due date. Re-sync to Infinite Campus. Editing assignment details Syncing grades from Canvas to Infinite Campus Assignment has differentiated due dates. Note: Grade passback does not support differentiated due dates. In Canvas, verify that the assignment has an “Everyone” due date for the course or section. Re-sync to Infinite Campus. Editing assignment details Syncing grades from Canvas to Infinite Campus   Pinnacle Grade Passback Error Codes Cannot Find Due Date Error Message Cannot find due date for assignment "[assignment name]", skipping What it means How to fix Resources The assignment has an invalid due date. Note: This error does not prevent grades from syncing from Canvas to Pinnacle. In Canvas, verify that the assignment includes an “Everyone” or an “Everyone Else” due date. Re-sync grades in Canvas to Pinnacle. Manage assignment details   Error Code 400: Invalid Due Date Error Message "errors":[{"errorCode":400,"codeMajor":"failure","severity":"error","codeMinor": "invaliddata","description":"Could not find gradebook term based on the due date."}] What it means How to fix Resources The assignment due date is outside of the Pinnacle gradebook term dates. In Canvas, verify that the assignment due date falls within the Pinnacle gradebook term dates. Re-sync grades in Canvas to Pinnacle. Manage assignment details   PowerSchool-PowerTeacher Pro Grade Passback Error Codes 400 Error: Unable to Create Assignment Error Message COLLECTION_GENERIC - 71608256-b2d7-450f-a7cb-5349af35977d - Unable to create assignment [xxxx]; Reason: HTTP response HTTP/1.1 400 Bad Request response: {"message":"Validation errors","errors":[{"resource":"","field":"assignmentsection.name","code":"Value may not contain more than 50 character(s)."}]} What it means How to fix Resources The assignment name exceeds 50 characters. Note: Best practice suggests using assignment names with 30 or fewer characters. In Canvas, update the assignment name to have 50 or fewer characters. In Canvas, re-sync Canvas grades to PowerSchool. Editing assignment details Sync grades from Canvas to PowerSchool   403 Error: Forbidden Rate Limit Error Message EXCHANGE_ERROR_NON_RETRYABLE -[xxx-xxx-xxx] - HTTP response HTTP/1.1 403 Forbidden response: 403 Forbidden (Rate Limit Exceeded) What it means How to fix Resources The Canvas rate-limit has been exceeded. Contact the Canvas SIS Support Team to report this error.     403 Error: User Does Not Teach Section Error Message Reason: HTTP response HTTP/1.1 403 Forbidden response: {"message":"User does not teach section or does not have requested Permission: EDIT"} What it means How to fix Resources The instructor is not associated with the imported categories. In Canvas, re-import PowerSchool grading categories. Note: You may need to delete the existing categories. In Canvas, re-sync Canvas grades to PowerSchool. Import PowerSchool grading categories Sync grades from Canvas to PowerSchool   404 Error: Not Found Error Message 404 Not Found response: {"message":"Query 'com.instructure.schools.get_actual_score_grade_scale_dcid' not found"}; Error retrieving Grade Scale DCID for section [xxxxxx] What it means How to fix Resources In the admin PowerSchool section settings for "Grade Scale" are blank instead of "Same as Course". Admins, in the PowerSchool admin console, verify the Grade Scale setting option. Open Section Settings. Locate the Grade Scale settings section. Verify that the Grade Scale setting option is blank (instead of “Same As Course”).  Admins, locate the problem section in PowerSchool. To your PowerSchool URL, add “admin/sections/home.htm” Locate the problem section. In Canvas, re-sync Canvas grades to PowerSchool. Sync grades from Canvas to PowerSchool   409 Error: Actual Score Grade Scale ID Error Message COLLECTION_GENERIC - [xxxxxx] - HTTP response HTTP/1.1 409 Conflict response: {“message”:“ActualScoreGradeScaleId 1 is not valid for Section with Id: [xxxxx] What it means How to fix Resources In PowerSchool, a custom grade scale is selected for the course. Note: PowerSchool custom grade scales are not supported for grade passback. In PowerSchool, remove the custom grade scale. In Canvas, re-sync Canvas grades to PowerSchool. Sync grades from Canvas to PowerSchool   409 Error: Assignment is Locked Error Message Unable to update assignment [xxxx] Reason: HTTP response HTTP/1.1 409 Conflict response: {"message":"The specified assignment is locked.","errors":[{"resource":"Assignment","code":"Locked"}]} What it means How to fix Resources The specified assignment has a due date in a closed PowerSchool grading period. In Canvas, turn off sync to SIS for the assignment. In Canvas, re-sync Canvas grades to PowerSchool. Setting up an assignment to sync to PowerSchool Sync grades from Canvas to PowerSchool   409 Error: Due Date Error Error Message Message: None Details: HTTP response HTTP/1.1 409 Conflict response: {"message":"Due date must be between [xx/xx/xxxx and xx/xx/xxxx.","errors":[]} What it means How to fix Resources The assignment due date falls outside of the PowerSchool term dates. Note: In PowerSchool, assignments synced from Canvas post with a due date one day after their Canvas due date. For example, if the PowerSchool term end date is 01/02/2021, your latest due date in Canvas can be 01/01/2021. In PowerSchool, verify the term dates. In Canvas, adjust assignment due dates to fall within PowerSchool term dates. In Canvas, re-sync Canvas grades to PowerSchool. Editing assignment details Sync grades from Canvas to PowerSchool   409 Error: Score Entry Point Required Error Message Details: HTTP response HTTP/1.1 409 Conflict response: {"message":"Score entry points is required.","errors":[]} What it means How to fix Resources In Canvas, an assignment has no (“null”) points possible. In Canvas, update the assignment with at least “0” points possible. In Canvas, re-sync Canvas grades to PowerSchool. Editing assignment details Sync grades from Canvas to PowerSchool   409 Error: Student ID Error Message Details: HTTP response HTTP/1.1 409 Conflict response: {"message":"Student.id [xxxxx] does not have an AssignmentStudentAssociation in AssignmentSection.Id: [xxxx]","errors":[]} What it means How to fix Resources The specified user is not enrolled in the course in PowerSchool. In Canvas, conclude the user’s enrollment in the course. In Canvas, re-sync Canvas grades to PowerSchool. Concluding an enrollment Sync grades from Canvas to PowerSchool   409 Error: Teacher Category ID Error Message Details: HTTP response HTTP/1.1 409 Conflict response: {"message":"TeacherCategoryID is not active or does not belong to lead teacher for Section","errors":[{"resource":"AssignmentService","field":"Sections.Dcid","code" :"259941"},{"resource":"AssignmentService","field": "TeacherCategory.TeacherCategoryId","code":"7233"}]} What it means How to fix Resources Assignment categories do not match across all sections in PowerTeacher Pro. In PowerTeacher Pro, verify that grading categories in each section match. In Canvas, re-sync Canvas grades to PowerSchool. Sync grades from Canvas to PowerSchool   412 Error: Assignment Update is Missing Record Error Message HTTP response HTTP/1.1 412 Precondition Failed response: {"message":"Assignment update is missing record for section ######"} What it means How to fix Resources No meaning currently specified. In PowerSchool, remove all assignments synced from Canvas. In Canvas, re-sync Canvas grades to PowerSchool. Sync grades from Canvas to PowerSchool   Assignment Already Exists Error Message response: {"message":"An assignment already exists with this name [xxx] and due date [xx/xx/xxxx] for one or more classes.","errors" :[{"resource":"AssignmentResource","field":"Sections.Dcid","code":59489}]} What it means How to fix Resources There is already an assignment in PowerSchool with the same name and due date. In PowerSchool, delete the specified assignments from the gradebook. In Canvas, re-sync Canvas grades to PowerSchool. Sync grades from Canvas to PowerSchool   Assignment Cannot Be Created Error Message Details: Assignment cannot be created for section with id=[xxxx] What it means How to fix Resources In Canvas, the specified section does not have a SIS ID. In Canvas, remove manually created sections. In Canvas, re-sync Canvas grades to PowerSchool. Manage course sections Sync grades from Canvas to PowerSchool Error Message Assignment with app id (ASSIGNMENT ID) cannot be created for section with app id blank What it means How to fix Resources One or more sections in Canvas course do not have a SIS ID. In Canvas, remove manually created sections. Manage course sections   Assignment Section Locked Error Message At least one of the specified assignment sections is locked. What it means How to fix Resources An assignment is in a locked grading period in PowerSchool. In Canvas, disable post to SIS on all old assignments. In Canvas, re-sync Canvas grades to PowerSchool. Disable post to SIS Sync grades from Canvas to PowerSchool   Exchange Error Exceeded Retries Error Message EXCHANGE_ERROR_EXCEEDED_RETRIES - XXXXXXXX - Retryable error accessing [URL] What it means How to fix Resources PowerSchool cannot be accessed. Contact the Canvas SIS Support Team to report this error.     Grading Category Missing Error Message Details: Grading Category missing for assignment [xxxxxxx] What it means How to fix Resources Assignments in Canvas are not in assignment groups imported from PowerSchool. In Canvas, re-import grading categories from PowerSchool. In Canvas, verify that all assignments set to sync with PowerSchool are in an imported assignment group. In Canvas, re-sync Canvas grades to PowerSchool. Import PowerSchool grading categories Sync grades from Canvas to PowerSchool   Grade Exchange Job Failed Error Message Grade exchange job failed. Status in SIS: 5 - EXCHANGE_ERROR_NON_RETRYABLE - [XXXXX] - For input string: "" What it means How to fix Resources There is a section in the course without any students. Note: This error does not prevent grades from syncing. Admins, in Canvas remove the section without students. In Canvas, re-sync Canvas grades to PowerSchool. Remove a course section Sync grades from Canvas to PowerSchool No assignments in the current grading period are set to sync to SIS. Note: This error does not prevent grades from syncing. In Canvas, set up at least one assignment for SIS sync. Re-sync Canvas grades to PowerSchool. Setting up an assignment to sync to PowerSchool Sync grades from Canvas to PowerSchool The instructor is not enrolled in the section in PowerSchool. Admins, in PowerSchool, verify that the instructor is enrolled in the course section. In Canvas, re-sync Canvas grades to PowerSchool. Sync grades from Canvas to PowerSchool Error Message Grade exchange job failed. Status in SIS: 5 - EXCHANGE_ERROR_NON_RETRYABLE - [XXXXXXXXXXXXX] - Socket timeout, no response within 20 seconds What it means How to fix Resources The grade sync request to PowerSchool timed after 20 seconds due to no response from the PowerSchool server. Admins, verify your PowerSchool server connection and identify why it isn’t responding to API calls within 20 seconds.     Grade Exchange Not Finished Error Message Grade exchange has not finished in the given time, cancelling. Last known state is: 3. What it means How to fix Resources The grade posting job took too long and timed out. In Canvas, re-sync Canvas grades to PowerSchool. If error persists, contact Canvas SIS Support. Sync grades from Canvas to PowerSchool   PowerSchool Error: 'An assignment already exists...' Error Message PowerSchool Error: ‘An assignment already exists with this name XXXXX and due date XX/XX/XXXX for one or more classes.’ What it means How to fix Resources In PowerSchool, assignments are duplicated. In PowerSchool, delete duplicate assignments. In Canvas, re-sync Canvas grades to PowerSchool. Sync grades from Canvas to PowerSchool   PowerSchool Error: 'Assignment not found.' Error Message PowerSchool Error: ‘Assignment not found.’ What it means How to fix Resources In PowerSchool, assignments were manually deleted. Admins, clear the integration data. Then run a new Remaster Grade Sync.     PowerSchool Error: 'TeacherCategoryID...' Error Message PowerSchool Error: ‘TeacherCategoryID is not active or does not belong to lead teacher for Section.’ What it means How to fix Resources In PowerSchool, the teacher is not enrolled in the section. OR In Canvas, the teacher is not correctly enrolled in the course. Admins, contact Instructure SIS Support Team for help.     Student Does Not Exist in PTP Error Message COLLECTION_GENERIC - XXXXXXXXXXXXXX - Student with sis_user_id=null does not exist in PTP What it means How to fix Resources A student enrolled in this course does not have a SIS ID. If the student should be enrolled, reach out to the SIS Support Team to update the student’s SIS ID in Canvas. If the student should not be enrolled in the course, remove the enrollment from Canvas. Removing an enrollment from a course Sync grades from Canvas to PowerSchool The Canvas Test Student has grades in the Canvas Gradebook. In Canvas, delete the Test Student from course sections. In Canvas, re-sync Canvas grades to PowerSchool. Removing an enrollment from a course Sync grades from Canvas to PowerSchool   Teacher Category ID Not Active Error Message response: {"message":"TeacherCategoryID is not active or does not belong to lead teacher For Section","errors":[{"resource":"AssignmentService","field":"Sections.Dcid", "code":"259941"},{"resource":"AssignmentService","field": "TeacherCategory.TeacherCategoryId","code":"7233"}]} What it means How to fix Resources Assignment categories do not match across all sections in PowerTeacher Pro. In PowerSchool, make sure that all categories in all sections are identical to each other. In Canvas, re-sync Canvas grades to PowerSchool. Sync grades from Canvas to PowerSchool   Total Points Error Error Message {"message":"The total points value must be the product of weight and score entry points (XXX)."} What it means How to fix Resources No meaning currently specified In PowerSchool, delete the assignment. In Canvas, re-sync Canvas grades to PowerSchool. Sync grades from Canvas to PowerSchool   ProgressBook Grade Passback Error Codes Assignment Cannot Be Created Error Message Assignment with app id (ASSIGNMENT ID) cannot be created for section with app id blank What it means How to fix Resources In Canvas, one or more of your course sections does not have a SIS ID. In Canvas, remove manually created sections. Re-sync Canvas grades to ProgressBook. Removing manually created courses Sync to ProgressBook   Required Property Category Not Found Error Message Required property 'category' not found in JSON, but the assignment is in an imported category. What it means How to fix Resources Progressbook grade categories may not have imported for all sections. In Canvas, verify that all sections display your imported ProgressBook grading categories. If needed, re-import assignment categories from ProgressBook to Canvas. In Canvas, re-sync Canvas grades to ProgressBook. Import ProgressBook grading categories Sync to ProgressBook If the Canvas course includes duplicate assignment groups, the assignment is in an incorrect duplicate assignment group. In Canvas, verify that the assignment is in the correct assignment group. In Canvas, re-sync Canvas grades to ProgressBook. Manage assignment details Sync to ProgressBook   Score Outside Allowable Range Error Message Score is outside of the allowable range. What it means How to fix Resources ProgressBook does not recognize extra credit. In Canvas, remove extra points from student assignment scores above the points possible. In Canvas, re-sync Canvas grades to ProgressBook. Entering and editing grades in the gradebook Sync to ProgressBook   Q-SIS Grade Passback Error Codes Grading Category Not Found Error Message Grading category [Canvas assignment group name] not found in Q for assignment [assignment name]. Please ensure that your assignment categories/groups match between Q and Canvas. Available grading categories for class [####] are: [Q grading category names] What it means How to fix Resources The assignment is not in a Canvas assignment group that matches a Q-SIS grading category. In Canvas, add the assignment to an assignment group with a name that matches a Q-SIS grade category. In Canvas, re-sync Canvas Grades to Q-SIS. Editing assignment details Entering and editing grades in the gradebook   Student is Excluded Error Message Student is excluded from assignment What it means How to fix Resources In the Canvas gradebook, the student is “Excused” from the assignment. In the Canvas gradebook, enter a numeric score for the student. In Canvas, re-sync Canvas Grades to Q-SIS. Entering and editing grades in the gradebook Error Message Object reference not set to an instance of an object. What it means How to fix Resources In the Canvas gradebook, the student score displays as “Null”. In the Canvas gradebook, enter a numeric score for the student. In Canvas, re-sync Canvas Grades to Q-SIS. Entering and editing grades in the gradebook   Sapphire Grade Passback Error Codes Bad Request Error Message Bad Request - The Request body is missing category. Object Passed: {"resultValueMin":0,"status":"active","gradingPeriod":"","description":" Imported from Canvas: [course URL]","category":"","sourcedId":"[xxxxx]"," title":"[xxxxxxx]","class":{"sourcedId":"CLASS-AE1B44DD-68A6-4962-ABB1-C39BAD476640", "href":"[xxxxxx]","type":"class"},"assignDate":"[xxxx-xx-xxT00:00:00]","metadata":{"vendorId":""}, "dueDate":"[xxxx-xx-xxT00:00:00]","resultValueMax":3} What it means How to fix Resources In Canvas, the assignment is in an assignment group that does not exist in the SIS. Contact Canvas SIS Support to resolve the error.     Skyward Grade Passback Error Codes Assignment Failed to Update Error Message The assignment failed to be updated: Assign date, [xxxxxxx] is not within the start/stop dates of an open grading period; Actual due date, [xxxxxx], is not within the start/stop dates of an open grading period What it means How to fix Resources The assignment is in a closed grading period. In Canvas, turn off Sync to SIS for the assignment. Re-sync Canvas grades to Skyward. Manage Sync to SIS Syncing grades from Canvas to Skyward   Assignment in Locked Grading Period Error Message Assignment [xxxxx.xxxxxx] is in a locked Grading Period or is outside the Grading Periods used by the Section. Use the Section endpoint to see which Grading Periods apply and the Grading Periods endpoint to see when they are open. What it means How to fix Resources The specified assignment’s due date is in a closed Skyward grading period.  Note: This error indicates that an admin has turned off  GPB for closed grading periods. In Canvas, adjust the assignment due date to fall within the Skyward grading period.  In Canvas, re-sync Canvas grades to Skyward. Viewing and editing assignment details Syncing grades from Canvas to Skyward   Assignment Marked As Deleted Error Message Assignment [xxxxxxx] is marked as deleted. The teacher may restore this Assignment in his or her Skyward Gradebook, provided that it is not in a locked Grading Period. What it means How to fix Resources The assignment was deleted from Skyward gradebook. In Skyward, restore the deleted assignment. In Canvas, re-sync Canvas grades to Skyward. Syncing grades from Canvas to Skyward The assignment is in a locked grading period. In Skyward, verify grading period dates.  In Canvas, verify that none of the assignments for sync are outside of the current grading period.  If needed, revise assignment due date(s). Viewing grade periods in Skyward Viewing and editing assignment details   Canvas Authentication Error Error Message Canvas Authentication Error - There appears to be a configuration error. Please contact your system admin What it means How to fix Resources The Skyward API token in Canvas has expired. Contact Canvas SIS Support to resolve the error.     Field Section ID Error Message Field Section ID cannot be modified for an existing Assignment. Certain fields may only be set when adding a resource and cannot then be changed. What it means How to fix Resources The Canvas and Skyward gradebooks are no longer linked. Admins, clear the integration data for the course in Canvas.  In Canvas, re-sync Canvas grades to Skyward.     Grading Category Not Found Error Message Grading category [xxxxx] not found in Skyward for section [xxxxxxxx (xxxxxx)]. Please ensure that your assignment categories match between Skyward and Canvas. Available grading categories are: [xxxxxxxx] What it means How to fix Resources Canvas assignment group names do not match the grade category names in the Skyward gradebook. In Canvas, verify that assignment group names match Skyward grading category names. In Canvas, re-sync Canvas grades to Skyward. Managing assignment groups in Canvas Naming Canvas assignment groups for Skyward sync Syncing grades from Canvas to Skyward   Invalid Request Error Message The request is invalid. What it means How to fix Resources This error could display for many reasons. Student may have an invalid SIS ID In Skyward, verify that no students have “staff_” in their SIS ID. In Canvas, re-sync Canvas grades to Skyward. Syncing grades from Canvas to Skyward   Section Does Not Have a Gradebook Error Message Section [xxxxxxx.x.xxx] does not have a gradebook. The gradebook for each Section is created when the teacher first visits it or when the utility to mass create gradebooks is run. What it means How to fix Resources The Skyward gradebook has not yet been generated. In Skyward, open the course gradebook. In Canvas, re-sync Canvas grades to Skyward. Syncing grades from Canvas to Skyward   Section Does Not Have a SIS ID Error Message Section [xxxxx] does not have sis_section_id What it means How to fix Resources The specified section does not have an SIS ID. Note: This error does not prevent grades from posting. In Canvas, delete manually created sections. In Canvas, re-sync Canvas grades to Skyward. Delete course sections Syncing grades from Canvas to Skyward   Student Not Enrolled Error Message Student [xxxxx] was not enrolled in Section for Assignment [xxxxxx] What it means How to fix Resources In Skyward, the student with the listed student ID number is not enrolled in the listed section. Either conclude or deactivate the student from the section In Canvas, or add the student to the Skyward section gradebook. In Canvas, re-sync Canvas grades to Skyward. Conclude a Canvas enrollment Deactivate a Canvas enrollment Syncing grades from Canvas to Skyward   Unable to Create Assignment Error Message Unable to create the assignment. An assignment for this gradebook, title, and due date already exists. What it means How to fix Resources An assignment with the same name was manually created in Skyward. In Skyward, delete or rename the assignment. In Canvas, re-sync Canvas grades to Skyward. Syncing grades from Canvas to Skyward   Synergy Grade Passback Error Codes Assignment Locked Error Message Assignment either Admin Locked or not 3rd Party - No Changes Made What it means How to fix Resources The assignment connection with  Synergy is broken. Admins, in Synergy either unlock the assignment or re-enable 3rd party. In Canvas, re-sync Canvas grades to Synergy. Syncing grades from Canvas to Synergy   Cannot Find Due Date Error Message Cannot find due date for assignment [assignment name], skipping What it means How to fix Resources In Canvas, the assignment is likely assigned to only one section in a course with multiple sections. In Canvas, either add an Everyone due date for the assignment, or continue to sync. The grades should still be sent to the section gradebook in Synergy. In Canvas, re-sync Canvas grades to Synergy. Syncing grades from Canvas to Synergy   Internal Server Error Error Message Internal Server Error What it means How to fix Resources No meaning currently specified. Admins, please contact Synergy customer support to report this error.     No Grading Period Found Error Message No Grading Period Found What it means How to fix Resources In Canvas, the assignment due date does not fall inside the available grading periods in Synergy. In Canvas, download the error log. View the log for impacted assignment names. Edit the impacted assignments’ due dates.  Re-sync Canvas grades to Synergy. Syncing grades from Canvas to Synergy   Not a Valid Score Error Message Not a valid Score ([xx]). Must be [xx] to double Max Score ([xx]) What it means How to fix Resources In Canvas, the assignment score is higher than the points possible and in Synergy the assignment is not designated for extra credit. In Synergy, update the assignment details to allow extra credit.  In Canvas, re-sync Canvas grades to Synergy. Syncing grades from Canvas to Synergy   Grading Category Does Not Exist Error Message Grading category “...” not found in Synergy for assignment XYZ. Please ensure that your assignment categories/groups match between Synergy and Canvas. Available grading categories for class <Section ID> are: ... What it means How to fix Resources The specified grading category does not exist for the specified section in Synergy. Check Synergy to verify that grading/the gradebook is available for this section. If available, configure the grading categories in Synergy. Ensure the Assignment Groups in Canvas match the grading categories that have been configured in Synergy. Syncing grades from Canvas to Synergy Naming Canvas assignment categories for Synergy sync ... View more

At Instructure, we value product feedback from you, the actual users of the product. Submitting a new idea in the Instructure Community is the best way to have your voice heard by our product teams. To help you create an idea that is unique, constructive, and clear we have specific guidelines and policies. This helps our product teams best understand your requested change and how it applies to a product or feature. In the Instructure Community, we require new users to spend time exploring and engaging with Community content in order to rank up to Community Member before submitting a new idea. If your Community account has the New Member rank, you will not be able to submit a new idea. You can learn more about ranking up in the Community. Before you Submit a New Idea Before you submit a new idea, we strongly recommend searching existing ideas for similar requests. Adding a rating and a comment to an existing idea adds more weight and clarity to the ongoing conversation and helps our product teams during the exploration stage of product planning. Keep in mind that creating a new idea does not guarantee that it will be implemented. Our product team looks at many aspects of product planning and ideas when planning future work. Learn more in: What is the feature development process for Instructure products? How do Ideas & Themes work in the Instructure Community? How do I participate with themes? Submission Guidelines The Community Team reserves the right to modify the title of an idea or subject line for clarity and/or ease of search. The author of the idea will be notified of changes. Follow these simple guidelines to write clear and useful idea submissions: Follow the Template When completing the idea submission form, follow the template and answer all of the questions. Be sure to provide a clear explanation of the problem or opportunity you're encountering and your proposed solution or change to the product. Have One Idea per Conversation Conversations that contain more than one idea can be unclear and confusing when it comes to ratings and discussion. Ideas that contain more than one idea will be archived and the author will be notified. Complicated: One conversation with multiple ideas. I would like to be able to weight rubric points so that all of my criteria have the same weight but differing point totals, and I want parents to be able to see rubrics from the syllabus. Better: Multiple ideas split into two conversations. I would like to be able to weight rubric points so that all of my criteria have the same weight but different point totals. I want parents to be able to see rubrics from the syllabus. Be Patient A Community Team member will review each new idea within a few days, and a Product Team member will review it within a week. The thread will be updated with a status - Seeking Clarity, Added to Theme, or Will Not Consider - at that time. Additionally, authors may be asked follow up questions to provide clarity for the product team or other members of the Community. Please respond to these time-sensitive inquiries at your earliest convenience. Community input is very important to the product development process. Please remember that although Instructure products change frequently, many of these improvements take months to develop ... View more

Check out our Canvas Short Video Tutorials. Learn the basics of Canvas in under a minute! View this showcase on Vimeo For more details, please visit these related guides: How do I change my notification settings in Canvas? How do I manage my Canvas notification settings as an instructor?  How do I manage notifications for a single course as an instructor? How do I manage my Canvas notification settings as a student? How do I manage notifications for a single course as a student? How do I manage my Canvas notification settings as an observer? How do I manage notifications for a single course as an observer? How do I upload a file as an assignment submission? How do I upload a file as an assignment submission in Canvas? How do I generate a pairing code for an observer as a student? How do I generate a pairing code for an observer as a student? How do I link a student to my user account as an observer?  How do I embed an image in a discussion reply? How do I embed an image in a discussion reply as an instructor? How do I embed an image in a discussion reply as a student? How do I record media using the Rich Content Editor? How do I record media using the Rich Content Editor as an instructor? How do I record media using the Rich Content Editor as a student? ... View more

Canvas Badges/Credentials has partnered with Lightcast to display skills that lead to a successful career or promotion directly from your learner's badge award. When you issue badges with a Canvas Credentials issuer, you can now link your badges with skills that connect to job market data when those badges are viewed or shared. The Lightcast skills library describes skills (such as "online teaching"), highlights related skills and lists the top companies that include the skill in their job postings Badging programs can take advantage of this vast skill library to highlight their programs and empower learners in their fields With growing interest in non-degree and skills-focused training programs, this powerful combination of solutions will enable the design of high quality, stackable programs designed to upskill and reskill workers by combining online certificates, industry certifications, apprenticeships and micro-credentials Why should I include Lightcast skills in my badge? When you award a badge, recipients will be able to view the specific skill the badge represents. This information will be locked in the badge's metadata. When viewed, the skill will link to a skill page displaying data for the job market for that skill Canvas Credentials organizations in the U.S., U.K., and Canada can take advantage of labor market data provided by Lightcast (see an example here for the skill Leadership) Organizations outside the U.S., U.K., and Canada can choose to link to job market data provided by Indeed in their country How to add skills to a badge Enabling the skill option from the organization page This feature is available to all subscribers of Canvas Credentials. The skill option must be enabled at the organization level to be used when creating or editing badges. To access this, login to Canvas Badges/Credentials, select the Canvas Badges/Credentials logo in the upper left and select your organization from the drop-down menu. Select Edit organization (to learn to do this see Editing your organization page). From the Edit organization page, select the Content settings tab. Scroll down until you see the section labeled Badge skill alignments. Select the option you would like to use from the list. Click the Save button. Adding skills to a badge To learn more about badge creation, see our article on creating badges. Select the issuer you would like your badge to be awarded from. Select Create badge or select an existing badge you wish to edit, and select Edit badge. Complete the required fields ending in Earning criteria. The next step will be Skills. Enter the skill(s) you wish to represent with this badge award, such as "Teacher" or "CDL Driver." You will see suggestions auto-populate based on your entered criteria. Select the most appropriate suggestion to add it to your badge. Complete the badge creation by selecting Create badge or Save changes. Viewing skills on the badge's public page On the badges public page, the skills associated with the badge will be displayed in the Skills section. To learn more about badge public pages see: Public pages Selecting one of the skills will open a new tab or webpage displaying data about the skill and jobs related to it. The screenshots below show some example data that may appear when users open a skills link. Or in regions outside the US, UK and Canada, job data may be linked on Indeed.com: ... View more

Organizations utilizing multiple pathways may wish to direct their program participants and learners to their personalized learner record in Canvas Credentials. As users move through Canvas Credentials Pathways and earn badges, Canvas Credentials tracks user progress and accomplishments in a learner record that users can customize and share. The learner record helps pathway participants quickly and easily visualize, understand and share their pathway progress at a high level without going into each individual pathway. The learner record allows users to see which milestone badges they've earned, measure their progress along the pathway(s) and share their learner record with third parties such as admissions departments or hiring committees. The learner record encapsulates all the learning that takes place in an organization, similar to a transcript. Learner record information Badge recipients will see a My record menu when they are in the organization space. From this page, the learner can access: A dashboard view of the pathways the learner is subscribed to listed in alphabetical order Completed pathways and pathways in progress Recently awarded badges Information about sharing their learner recordings Accessing the learner record The learner record is a Canvas Credentials feature. If you don't see an organization listed on your menu, you may not be enrolled in a program that subscribes to Canvas Credentials. To access the learner record, follow these steps: Select the Canvas Badges icon in the upper left from the top navigation bar. This will open a drop menu where you can select the name of the organization you'd like to view. Once in the organization space, you may observe the organization's brand and logo or you may see the Canvas Credentials logo on the upper left of the page. Select the My record tab from the organization menu to see earned badges and pathway progress. Learner dashboard tab The learner dashboard tab displays completed pathways and pathways in progress. Users can hide or view completed pathways using the toggle button. For pathways in progress, users can see their percentage of completion. Learner record tab The learner record provides a more detailed view of pathway progress. From here users can: View a list of the pathways to which they are subscribed See which milestone and prerequisite badges they've earned or need to earn Select a milestone or prerequisite badge to view specific details about the badge Share their learner record and manage what content is displayed Sharing the learner record Users have total control over what steps of the learner record they may share by URL. To share the learner record, first, select the Public toggle to set it to on [1]. When turned on, anyone with the link to your learner record will be able to see your progress. 2. Once sharing is enabled, the user will have access to edit which steps they want to share. To only share certain items, select the Edit button [2]. 3. Once editing is enabled, the user can control the order in which the items are displayed as well as which items are visible. Use the arrows to move individual pathway progress up or down to display them in the order you choose Use the eye symbol to make progress visible or hidden. By default, hidden pathways are moved to the bottom of the list If you have shared a URL but later turn off public visibility, a "Learner record not found" message will be displayed to anyone attempting to view your URL. FAQ's Q: Can I create multiple versions of my learner record to share with different people? A: No. Think of your learner record like a website that’s the same for everyone who visits — there’s just one version at any given time. When you update your learner record, the new version will replace the previous version, and moving forward all visitors will see the new version. If you shared your learner record link with someone in the past and that person uses the link after you make changes, they will see the updated version. Q: I see the option to make my learner record public. What does “public” mean? A: When you turn on the toggle for Public, anyone who has the link can view your learner record. If the toggle is off, no one can view it. Your learner record will not appear in Internet search results. Q: Where do I find the link I can use to share my learner record? A: On the learner record page, turn on the Public toggle, then click the Share button. Q: Can I see how my learner record will display for others? A: Yes. To view the public version of your learner record: Turn on the Public toggle Click Share Copy the link Enter the link in a new window or tab of your Internet browser Q: How does the learner record relate to the overview on the Learner dashboard? A: The learner record page includes some of the information from the Learner dashboard — specifically, your pathways, the badges you’ve earned on those pathways and any badges you have earned that are not part of a pathway. You can select which of these to include in the learner record you share. Q: What is a milestone badge? A: Milestone badges represent the achievement of important parts of a journey through the pathway, such as mastery of a competency or completion of a section of a learning program. ... View more