Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:
Steps We’ve Taken
- Attention to Quality and Change Management: You asked for higher quality in our releases, and we’re responding. We’ve refined our workflows, strengthened our review process, and implemented mandatory technical and cross-functional readiness checks before any feature goes live. The result? More confidence in every release. Our March release for Canvas was a success, and since January, we’ve reduced bug SLO violations by more than 20%.
- Consistency in Communication: Clear, purposeful communication is key. To ensure updates are easier to follow and more relevant, we’re making changes to The Product Blog. You’ll now see more focused content from our product teams—highlighting discovery efforts, the value of new and upcoming features, and ways for you to provide feedback.
- Customer Discovery Sessions (CDS): We’re expanding this program to hear from more of you. Watch our video above for more!
Looking Ahead: What’s Next?
Our commitment to partnership doesn’t stop here. Here’s what’s in our scope next:
- Listening: We’re committed to improving how we collect and act on feedback. Right now, we’re refining a process that is thoughtful, scalable, and sustainable—so your input isn’t just heard, but drives meaningful change.
- We’re rerouting UX bugs from the Ideas pool into a separate process. We know that “small” usability issues can cause major pain points, so we’re treating them differently than innovation ideas—allowing us to tackle them faster and more efficiently.
- What about ideas and how they influence the roadmap? The work we’re doing here is all about more tightly connecting what you share with what we prioritize. I talk about that in our video above.
- Creating Together: Beyond hosting more CDS and formalizing Early Adopter groups in 2025, we’re asking: How can we better support you through change? How can we give you more chances to test and shape key releases before they launch? These are the questions guiding our next steps.
- Celebrating Success: Our Advocates program is getting a refresh! We’re focusing on amplifying your stories, experiences, and contributions in meaningful ways. And we’re always looking for new ways to celebrate the milestones we achieve—together.
Thank You for Being Part of the Journey
Stay tuned for more updates, and as always, we welcome your thoughts on how we can continue to grow together!
Shiren Vijiasingam @shirenv
Rachel Orston @rachelorston
Michael Lysaght @MichaelLysaght
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