I am trying to access my school on canvas student mobile app, and it keeps giving authentication error. What should I do?

[Ddom6]

I typed in my college and it goes to a blank page. Nothing happens. Once, it gave an error message. I need help.

[knichols · Accepted solution]

Hi @Ddom6 , this is likely due to your schools instance not fully being set up for mobile access. One of us at Instructure could work with your school's admin team to get the app operational. Do you mind sharing what institution you are with?