canvas mobile on android

[HelenCarter]

Can not log into my canvas app on my android. - student. 

Password and id work on computer log in, but not on android.  and did so till recently. 

Have cleared my cache, and history. 

Have uninstalled and reinstalled Canvas. 

Any ideas?

[ColtonSwapp]

Hello @HelenCarter 

I apologize that you are having trouble logging into your Canvas account on the Android app for students. 

It sounds like you might not be selecting the correct school when you try and sign in. Some institutions have specific directions for logging in on the student app for the android and iOS mobile apps. If your institutions allows for this, you could try and generate a QR code from your account settings (On a computer) and use this method to sign in on the android app. 

Worst case scenario, you could try and contact your institutions helpdesk to see if they have specific directions for logging into Canvas on the mobile app. 

-Colton