grade tab issue

[AudreySchneider]

For some reason, when I try to check my grade on the mobile app (for both iPhone and iPad), the page scroll feature doesn’t work. This is very frustrating. Is there any way to fix this?

[ColtonSwapp]

Hello @AudreySchneider 

I am sorry you are having trouble viewing your grades on the Canvas iOS app. 

I was unable to replicate the behavior you are describing on my end. Does resetting the cache on the app make any difference? 

HERE is a guide on how to access the setting to reset the cache on the app. 

You could also check and see if there is an update available for the app in the app store. Sometimes updates will be pushed out to try and fix odd issues like this. 

If you are still seeing the behavior after trying those two troubleshooting steps, I would recommend reaching out to Canvas support for further assistance. They might need you to provide them with a screen recording displaying the issue you are seeing and the app version number you are running on the device. 

Hopefully this helps! 

-Colton 

[ColtonSwapp]

Hello @AudreySchneider 

I am sorry you are seeing a behavior with viewing your grades on the mobile app for Canvas. 

• Does resetting the cache on the app make any difference? This can be done from your device settings. 
• Is the Canvas mobile app on both of your devices completely up to date? 
• Does deleting the app and reinstalling it make any difference? 

If none of that fixes the issue, I would recommend submitting a ticket directly to Canvas support. They might need a few specific details from you such as:

• A screen recording displaying the steps you are taking when this happens.(For replication purposes)
• A screenshot of the app version you are running and your iOS version. 
• A link to the the assignment you are trying to check the grade for when this happens. 
• Any troubleshooting you have tried. 

-Colton