nancy_webb
Community Participant

Add Entire Class Function Not Working with Microsoft Teams

Good afternoon!

We are having a bit of an issue with the "Add Entire Class" function with Microsoft Teams.  Students can be added individually to a Teams meeting (the courses have been synced with MS Teams). After selecting the "Add Entire Class" option, we consistently receive the error message: We couldn't add the class. We had trouble getting the class information.

Thanks,

Nancy Webb

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7 Replies
AbdelkarimBetta
New Member

I have the same issue, if somedoby has the answer please help us  

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AbdelkarimBetta
New Member

Urgent !!!

we just found the solution.

if someone still have the same question please feel free to ask me 

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Hi, we are experiencing the same issue as of today - can someone help please?

 

Tags (1)
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you should go to your outlook admin profile, search for the groupe created for your course. Usually it has the same name as the course in canvas. The change the group's privacy so it can receive messages from external sources. then retry to "add all class" feature in canvas , it will surely work 

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@AbdelkarimBetta would you mind sharing the solution?  We're still unable to pull the entire class.  Thanks!

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Any suggestions on how to navigate this? It worked well enough when we had 200 in our class, not so much now that we are over 600. 

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mzucal
Community Contributor

You might want to put in a ticket with Instructure and/or Microsoft Education. The limits listed here indicate there shouldn't be an issue, however I'm not sure they apply to the LTI.

 

https://docs.microsoft.com/en-us/microsoftteams/limits-specifications-teams 

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