Found this content helpful? Log in or sign up to leave a like!

All courses - past and present - have disappeared from account

MargaretRamsey8
Community Novice

When I attempted to login this morning from this saved link - https://canvas.instructure.com/?login_success=1_ my saved login and password were not accepted.  I reset my password using the link that was emailed to me.  When I log in with the new password, it says I am logged in, but I have no courses.  Not under "courses" not under "History", nothing.  Past nor present.  I have three current courses and several past. 

I am able to login through the mobile app.  Logging out of the mobile app, does not fix the desktop problem.

I have tried logging out, restarting my computer, and using a different browser (Chrome instead of Safari).  I am running Sonoma 14.7.8, with no available updates.  Something on one of the help pages said I was using Safari 18 with a green checkmark.

If I use an emailed course notification to click "view details" the page it takes me to says I don't have access to the class.  

The courses still show me as an active participant (teacher or student, as appropriate) with the correct email address I am using to login.  

Labels (2)
0 Likes