Auto Submission of Quiz

[Sheni]

This is my third time of having a difficult time on using my canvas account such as Auto submission of my quiz, popping up of html code on my screen saying " {"backup": false, "end_at": "20-11-10T20:09:24Z", "end_at_without_time_limit":"20-11-11T07:59:00Z", "time_left":93}" and etc. I'm really frustrated and I don't know what to do. It really affects my grade score.Please help me with this matter. This is urgent matter and I know someone can help me with this. 

[James]

@Sheni 

You should reach out to someone at your school for help with this. You may have thought that's what you were doing when you clicked the help button in Canvas, but this is a global community of Canvas users and not specific to your institution. We don't have access to your institution to look into things and most of us have no idea what institution you're from. That means we cannot even tell you who to contact specifically. There may be an online-learning department or a technical help desk at your school. Also be sure to let your instructor know of any problems.

The code you're giving makes me wonder if your institution has added some custom JavaScript and that's what is causing the problem. If so, then they are definitely the ones to look into it as that is something the rest of us don't have access to.

The reason I suspect there's some customization going on is that the dates you are missing two digits and are not anywhere close to the current date. In the ISO8601 format, which is the standard that Canvas uses, dates are expressed in the YYYY-MM-DD format. You posted this on 2024-06-06, but your date is 20-11-10. Even assuming that's 2024-11-10, it would be five months from now. If it was 2023-11-10, it was seven months ago and there's no reason the date would be popping up now.

[Sheni]

Hello, thank you for answering my question. Also I encountered this error ( see below image) that automatically submit my quiz.

[James]

This image isn't an image of an error, it's a copy of the message you posted here in the Canvas Community. Perhaps you attached the wrong image?

Were you using the Canvas student app when you tried to take the quiz? If your institution modified the message using JavaScript, then it may not work properly on the mobile app. I discourage all of my students from taking quizzes on the mobile app -- partly because it doesn't work well with mathematics (my subject), but also because of other issues. The mobile app is good for getting notifications, but not so good for doing real coursework.

[Sheni]

Also, the html code that I stated on above was just an example/similar of html code that popped up of screen. I just copied this html code but this is  really very similar to the code that I encountered.

[James · Accepted solution]

@Sheni 

Congratulations! You're the first person I remember ever submitting a screen capture from their phone where their battery wasn't about dead. That doesn't help with your issue, but congratulations anyway.

The message here looks like it is part of Canvas. I found that JSON object in their source code. However, it shouldn't display the JSON on the screen when things are working properly.

That particular JSON object is part of their backup routine (not necessary for you to go look) that stores your answers  as you take the quiz. That helps in the case of a network interruption but also allows you to pick back up at a later point (and on a different device if you wanted).

While I was looking at the code, I found another thing that made me chuckle, but probably won't help you. Just a few lines after the code that generates the JSON is a "temporary fix". Thinking that it might have something to do with the problem, I looked at when it was made. That temporary fix was made 11 years ago. That reminds me of some of the code I've written that I intend to get back to but never do.

If there is a problem with the JSON object not being received properly (displaying it on the screen instead of recognizing it as a JSON object) could cause things to mess up. I do not have the ability to test that.

If your institution isn't doing any custom JavaScript, then reporting it to Canvas is the thing to do. But your instructor still needs to know about it. They won't find out about it from posts made here.

Here are some general troubleshooting tips.

• If you're using the mobile app or even a browser on your phone
  • try taking the quiz on a computer.
  • if you have an adblocker enabled, turn it off.
  • make sure that your operating system and the Canvas app are updated
• If you're using a computer, then
  • disable any adblocker running on Canvas' site.
  • check your cookies to make sure that you're not blocking third-party cookies. For Chrome, there's an eyeball at the end of the location bar (URL) if there are any third-party cookies. If there's a slash through it, then something is getting blocked and it might be causing the problem.
  • try private or incognito mode. This disables most browser extensions that might be causing a problem.
  • try a different browser.
  • make sure that the operating system and browser are up to date. For Windows, it's amazing how often when I notice things not working that I look down and there's an update pending. For Mac -- I have an older system (2016) that is up to date but not the latest -- and I had trouble with a page working despite having the latest version of Chrome, Firefox, and Safari. Whatever I was trying didn't work on any of them, but it worked just fine in Windows.

[Sheni]

Hello, I have already tried these solutions you have presented but sadly, it didn't work well. My quiz always submitting automatically even if I'm just on the 10th questions only. It really affects my score, is there anything you can do with this matter ?

[Sheni]

Hello can someone help me with this matter