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LWNelson
Community Participant

Cannot preview my test

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I finished my multiple choice and short answer exam. When I click on Preview, I get an error message that says "Something went wrong. Please try again."

I have done the following and still get the error message:

  • logged out of Canvas and then logged back in --> same error message
  • Quit Chrome, then re-opened it and logged back in to Canvas --> same error message
  • Cleared my Chrome browser cache --> same error message
  • Published the exam --> same error message

I am using Chrome on a Mac computer. My test is in 3 hours and I need to preview the questions.

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Accepted Solutions
LWNelson
Community Participant

I figured out the problem. 

I had inserted images by just copying and pasting them into the question window - not by clicking on "insert picture" icon and then choosing the file from my computer. When I removed those questions, I could preview the test and when I inserted the images properly, I could preview the test.

So - just because Canvas allows something during test building, that doesn't mean it will work in the final product.

View solution in original post

4 Replies
LWNelson
Community Participant

I can preview previous quizzes but just not this particular exam.

udelhsar
Community Contributor

@LWNelson

Are you able to try the preview on safari or another browser?  Or try updating your chrome to the latest version.  

Sara 

LWNelson
Community Participant

It will not preview in Safari either. I have the latest version of Chrome, according to the autoupdate settings.

I was started a new exam and was able to preview as I added the first few questions from the question bank. But then it stopped working and I got the same error message again.

Sigh.

LWNelson
Community Participant

I figured out the problem. 

I had inserted images by just copying and pasting them into the question window - not by clicking on "insert picture" icon and then choosing the file from my computer. When I removed those questions, I could preview the test and when I inserted the images properly, I could preview the test.

So - just because Canvas allows something during test building, that doesn't mean it will work in the final product.

View solution in original post