Canvas Dashboard not loading

[mflodder]

I have the latest updated Chrome but Canvas still won't load. I have checked for updates, and deleted cookies, but nothing. It loads on my main PC at home which is much older than my chrome book. Anything I can do to fix issue?

[Chris_Hofer · Accepted solution]

Hi @mflodder ...

Sorry to hear that your Canvas Dashboard isn't loading properly.  It's good to know you've done some basic troubleshooting on your own so far.  Just to be sure, please go to this Guide and look at the built-in browser test to see if your browser is compatible with Canvas:

What are the browser and computer requirements for Instructure products?

Also, I know you've said you've deleted your cookies, but just to be sure, you might want to delete your cache/history:

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

Once you do that, close your browser and then re-start the browser.  Log back in to Canvas to see if anything has changed.

Also, have you tried a different browser entirely...such as Mozilla Firefox?  I've also had relatively good success with the Microsoft Edge browser on my Windows 11 laptop....so you might want to try that as well.

Beyond that, I would recommend that you reach out to Canvas Support to see if they have any other suggestions for you.

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

Hopefully you'll be able to get things working properly again soon!  Good luck to you!

[RebekahAIMC]

Hi I tried the steps listed.

My original issue: I am an admin on Canvas. I was troubleshooting for an instructor and realized specific tabs in the course would not load. Quizzes tab loaded with 4 Quizzes, but Assignments tab is blank. Module tab loaded but the Grades tab is blank. When I select speed grader I am taken to a new page that is blank.

Troubleshooting attempted

1. Restart computer

2. Log out of Canvas and back in

3. Review compatible browsers

4. Update my computer and restart

5. Clear cache (New Problem: after doing this none of the images on Canvas load - see picture)

6. Download Firefox and access Canvas via new browser; new problem persists on both Chrome and Firefox

7. Restart computer and log into Canvas (no changes)

Then I noticed a Norton notification. I turned off my secure VPN and reloaded Canvas. Everything loads perfectly now. Its important to me to have a secure VPN. Canvas seems to work well if I log in without a VPN then turn a VPN on after logging in (this may not be doable for everyone but it works for me) 

Hope this helps. 

*Note: I received a couple emails from students who are encountering issues with Canvas since 08/09/2023 in regards to pages showing up blank or pages looking similar to the screenshot below. I am going to suggest a similar troubleshooting ideas for them and curious if there were any recent updates to Canvas which this could be connected to. 

[RomeoLi]

I also have the latest updated Chrome and my Canvas dashboard won't work either. I checked the tips and unfortunately it turns out we just have to get a brand new computer because our computers are just outdated now.