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tobe_baeyens
Community Contributor

Canvas browser problems

Hey,

I support teachers and students with their use of Canvas. Most questions are easy to answer because people ask me how to do something. There is a lot of information online.

Sometimes people contact me because something is not working. A file is not uploading is the most common problem (in assignments, documents, Arc,...).

Most of the time I can solve the problem by recommending a different browser. It would be nice to create a list of these problems and the solutions that solved them.

A student is unable to upload a file in an assignment.

  1. What browser are you using? Google Chrome
  2. Is the browser up to date? Yes
  3. Clear your browser cache and cookies. Done, still not working
  4. Use your browser in incognito mode. Done, works
    1. It's most likely that the problem is caused by a extension. Disable all extensions. Done, works
    2. Enable your extensions one by one. Done, one extension (Avast) got deleted, still works. Problem solved

A teacher is missing some elements of the Canvas interface.

  1. What browser are you using? Microsoft Edge
  2. Is the browser up to date? No
  3. Update your browser. Done, works
2 Replies
kona
Community Coach
Community Coach

Honestly 99.9% of our problems like this relate to IE/Edge. Our policy is to strongly recommend that students and faculty use updated versions of Firefox or Chrome.

In most cases if there is an issue with Firefox or Chrome it seems like updating, clearing the cache, or switching to the other browser (Chrome to Firefox or Firefox to Chrome) fixes the issue. 

amber_hatch
Community Member

Ow why

Does it also work to restart the browser you were on? If not, how does that even work?