Canvas has the wrong email for my account

[erikzw]

My email is incorrectly listed on my account.  I can not reset my password, because it does not send me a link...  please help.

[erikzw]

Y'all also need a better support page. I almost threw my computer trying to find somewhere to get this fixed.  I don't even think THIS is the right area.

[SusanNiemeyer]

You've actually posted your question on a forum of worldwide Canvas users. You need to reach out to Canvas Support instead.

[Chris_Hofer · Accepted solution]

Hi @erikzw ...

I would highly suggest that you first reach out to the Support folks at Virginia Tech...as they may be able to help you get your e-mail address corrected in their SIS (Student Information System).  I was able to find this Support page on the VT website that might be of help to you:

Support | Technology-enhanced Learning and Online Strategies | Virginia Tech (vt.edu)

Once they have gotten things corrected on their end, hopefully your e-mail address associated with your Canvas account (and probably also your account here in the Canvas Community) will be updated so that you don't have any further issues.

Good luck to you as you begin to have these conversations with folks at your school.  Keep us posted!