Community Help

ratlifjl · ‎08-29-2019

Canvas was working the other day. All my classes show grey and will not let me in to do homework.

Stef_retired · ‎08-29-2019

Hello, @ratlifjl and Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Stef_retired · ‎08-29-2019

Hello, @ratlifjl and Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Canvas is not working