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Canvas not assigning points for correct answer in NQ

I have an instructor who has several item banks built in New Quizzes. These are publisher banks she has converted. On two separate quizzes that use these banks, two different students marked different multiple choice questions with the correct answer, a green check appears indicating it is the correct answer but they still earned zero points instead of the assigned points for those questions. Any idea if this is a glitch or if this is a setting that we just haven't discovered yet.

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